主要职责和目标:
• 在办公楼团队的组建、租赁、管理和运营方面为物业营运副总监和团队提供支持。
• 与潜在和现有租户就新租和续租进行沟通,互动并保持良好关系。
• 与中介建立良好的工作关系,保持信息互通,从而及时了解市场趋势,挖掘潜在租户。
• 根据预算和租赁策略,主导新租及续约的商务条件谈判。
• 参与制定租赁策略并根据租约有效管理物业营运的财务表现。
• 协助市场部对招商工具的筹备工作,配合开业前期的各项预热及营销活动。
• 预算协调和管理租户按时缴纳租金及其他费用。及时跟进欠款情况。
• 协助物业营运副总监文件管理、装修协调、日常运营、租金收取、预算报告及其他临时任务。
• 准备租赁方案、意向书、合同、补充协议或其他相关租赁文件。
• 合理安排潜在客户对施工现场的考察工作并提供相关必要信息,确保施工阶段所有访客的健康和安全。
• 与租户紧密沟通,确保其入驻前获得所有所需的相应许可或政府批准。
• 确保办公楼的质量管理和维护状况,并为租户提供长期的高品质服务。
• 与工程和物业管理部就办公楼的安全、维护和改造进行协调,确保向租户提供及时优质的管理服务。
• 与工程和物业管理部合作对租区进行交付和交还,包括准备相应交付文件。
• 与租户的工程团队和总包协调,确保及时、高质量地完成装修和翻新项目,确保满足租户的合理要求,并在整个装修过程中为租户提供支持。
• 工作范围将根据项目具体的实际阶段,不时进行调整。
技能、资格和经验要求:
• 大学本科毕业,至少6年甲级办公楼租赁和物业营运经验。
• 香港国际测量师学会/英国皇家测量师学会的全科测量专业资格或同等资格(非必须)。
• 良好的中文和英语口语和书面表达能力。
• 诚信,礼貌,专业且踏实,注重细节。
• 良好的谈判、沟通和人际交往能力,具有优秀的客户服务意识与态度。
• 能够在团队中建立合作关系并协同工作,以实现共同的业务目标。
• 能够分析数据并善用公式化的Excel表格,以协助预算编制和预测工作。
• 熟练使用电脑,尤其是Windows、MS Word、MS Excel和PowerPoint。
能力要求:
• 培育创新: 勇于创新和变革,能提出全新和更好的想法,帮助公司迈向成功。
• 商业敏锐度: 拥有娴熟的商业、财务和市场知识,能够做出正确的商业决策,推动达成公司目标。
• 追求结果: 有自我推动力、冲劲和进取心,以结果为导向,即使在艰难的情境下也能达成目标。
• 确保责任感: 对项目的整体成功抱有强烈的责任心和主人翁意识,认同团队目标并愿意为此付出额外努力。
• 优化工作流程:能够建立创新高效且可持续的流程来执行相关项目。
• 人际交往能力:在团队内部及跨部门之间开放、清晰且有效地沟通,对团队成员提供支持,具备处理冲突并保持积极团队氛围的能力。
• 情景适应能力: 能快速和主动地应对工作要求和情境的变化。
- Major Responsibilities and Objectives:
• Support the Assistant Director and the portfolio team in the formation, pre-leasing, management and operations of the office portfolio.
• Interact with prospective and existing tenants on new lettings & tenancy renewals. Develop and maintain good relations with tenants and prospective tenants.
• Develop good working relationships with property agents to align with potential tenants and keep up to date on market trends.
• Negotiate new lettings and renewals in accordance with budget targets and the leasing strategy of the office portfolio team.
• Formulate leasing strategies and monitor the performance of the portfolio according to tenancy agreements.
• Collaborate with marketing team in leasing tools preparation and review, facilitate in pre-opening events and CRM programme.
• Budget coordination and monitoring the collection of rent, other charges and following up on arrears.
• Support the Assistant Director in documentation execution, fit out coordination, daily operation, rent collection, budget reporting and other ad hoc assignments where needed.
• Prepare leasing proposals, letters of intent, tenancy agreements, licenses, or other relevant leasing documents for both new lettings and renewals.
• Conduct site inspections with prospects and provide all necessary information. Ensure a health & safety managemet for all visitors during the construction stage.
• Work with tenants to ensure they obtain all the necessary license or government approvals for business operation.
• Ensure quality management and maintenance condition of the office towers and that a premium service level is delivered to tenants.
• Coordinate with both technical and building management teams on security, repairs, maintenance and improvement of the office towers and the tenant premises where necessary, ensuring quality management services are delivered to tenants and implemented in a timely manner.
• Work with technical team and building management teams for handover and hand-back of premises, including preparation of handover documents.
• Coordinate with the tenant’s working teams, the in-house technical team and building management teams to ensure timely and quality completion of fitting out and renovation projects, ensure the landlord’s requirements are met and support is provided to the tenant throughout the process.
• Job scope shall be reviewed and revised from time to time based an actual stage of the project.
Skills, Qualifications and Experience Requirements
• University graduate with minimum 6 years’ experience in leasing and property management of Grade A Offices.
• Professional qualification in general Practice Surveying HKIS/ RICS or equivalent would be an advantage.
• Excellent command of spoken and written Mandarin and English.
• Good integrity, hard working, presentable, professional with a down-to-earth character and with good attention to detail.
• Good negotiation, communication and interpersonal skills with a strong customer service-oriented attitude.
• Able to build relationships and work collaboratively within a team to meet shared business objectives.
• Able to analyse numbers and create formulated excel worksheets for the purposes of assisting in budgeting and forecasting.
• Conversant with the use of PC in particular Windows, MS Word, MS Excel and PowerPoint.
Competencies
• Cultivates Innovation: Changemaker who loves to innovate and think up new and better ideas for the Company’s success.
• Business Acumen: Adept business, financial, and market knowledge; able to make business decisions and advance the Company’s goals.
• Drives for Results: Self-driven go-getter who is result-oriented and powers through tough situations.
• Ensures Accountability: Strong sense of accountability and ownership towards the overall success of the project. Strong commitments to team’s goals and willingness to go above and beyond.
• Optimises Work Process: Optimiser who can set up efficient and sustainable processes to carry out departmental projects.
• Interpersonal Skills: Open, clear and effective communication within the team and cross departments, Supportiveness to team members and the ability to handle conflicts and maintain a positive team dynamic.
• Drives Engagement: Ability to engage team members to perform at their best potential and achieve deliverables.
Situational Adaptability: Quick and proactive in adapting to changes in work demands and situations.