Title: HRSS Associate
Skills: Employee life cycle, HR Service center,Case management
• To put the employee first in our delivery of excellent customer service at all times
• Hire To retire experience.
• Experience working for HR Shared Services and Employee Data Management.
• Hands on experience working in Workday.
• Provide accurate, timely first line HR advice and support to Managers, Employees and the wider HR team via telephone and email.
• Administration of HR processes and procedures, including but not exclusive to:
o New starter administration
o Changes to employment and personal details
o Changes to benefits and compensation
o End of employment administration
o Ad-hoc reporting and file management
o Managing and maintaining accurate employee records (electronic & paper based).
• Ensuring all administration is completed in a timely manner and communicated effectively to employees and Managers.
• Take ownership of delivering your part in individual and team objectives/KPIs, maintaining a high-quality standard, protecting and enhancing the integrity of our brand at all times.
• Ensure all SLAs/KPIs within HR Shared Services are met within the agreed tolerance levels for timeliness and quality.
• Participate in HR projects as part of the Otis HR transformation programme, business calendar, plus ad-hoc in relation to business requirements.
• Ensure adherence to all Company Policies and Procedures.
• Fully comply with all Quality, Environmental Health and Safety directives including but not limited to PPE, Accident Reporting, Cardinal Rules, Risk Assessment Method Statement (RAMS), and Achieving Competitive Excellence (ACE).
• To be part of Intel Ops (Process streamlining)
• To come up with process enhancement ideas
• To take up the training session for new joiners (as and when new joiners joins the team)
• To own any project and successfully accomplish the project without any hassle
• To be the first POC for the team on any queries and issues on the process
• To be a single point of contact for all the SOPs and SOPs need to be updated on a timely manner
• To maintain CR management tracker
• To take up DMS clean up activity and segregate the folder in region specific
• Need to provide the QC transition to the replacement