Manager Data & Analytics is a key position supporting the commercial use of the outcomes of business analytics, contact planning and communication operations.

The role holder will focus on using Data & Analytics to drive business activities and outcomes that improve or transform:
1. Customer experience.
2. Staff productivity.
3. Business decision process.
4. Operational effectiveness.

The above would in turn improve business profitability and grow market share following RBWM strategies.

The role holder will have these activities:
1. Support one or more key activities described under “Impact on the Business”.
2. Support engagement with stakeholders.
3. Work activities against specific missions amongst the tribe(s).
4. Work across onshore and offshore units.

Key responsibilities：
1. Clearly understands business context and objectives; and where analytical functions are best positioned to add value.
2. Supports design of personal and relevant communications and deliver via effective use of communications toolkits. Embeds test and learn culture and conducts holistic leads performance review to optimize the communication outcome.
3. Measures and gathers quantitative and qualitative learning, and refines targeting / communications based on performance review.
4. Engages business stakeholder effectively, builds rapport and trust based on strong appreciation of issues and needs. Communicates effectively across business and analytics functions.

We seek highly motivated specialists who have the following experience and qualifications to join our dynamic organization.

1. Possess 4 to 8 years’ experience in one or multiple skills in business / process analytics or contact and communication design and operation in the financial or digital domains. Or similar experience in analytics consulting or managing digital products.
2. Good problem solving skills.
3. Exhibit self-motivated, self-starter behaviors. Good communicator and interpersonal skills.
4. Experience in one or more of: customer segmentation, digital marketing, data science, portfolio analytics, use of open-source data in analyses.
5. Strong team player; able to work members of different skills and experiences. Comfortable to operate in a complex matrix structure with multiple stake holders.
6. Strong team player; able to work with members of different skills and experiences. Comfortable to operate in a complex matrix structure with multiple stakeholders.
7. Experience with 1+ AGILE methods: Scrum, Kanban, SAFe, Pair programming.

Having these attributes would be advantageous:
1. Demonstrated experience in process and analysis of large amount of data using one of these: Python, R, SQL or SAS; on environments such as AWS, Google cloud or Hadoop.
2. Proficiency in PEGA marketing, Teradata Customer Interaction Manager (CIM), Celebrus and SalesForce marketing Cloud.
3. AGILE tools: Jira, Confluence, SLACK.
4. Having Bachelor degree in one of these preferred disciplines: economics, computer science, data science, analytics, statistics, econometrics, management information system, communications, operations research.

福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。