精通日语者优先

岗位职责：

1. 维护客户关系，为公司客户提供完整准确的咨询服务及信息，解决客户问题，提高客户满意度；

2. 及时更新客户服务内容；维护客户稿件发布平台；执行领导安排的工作；

3. 与客户保持良好的互动，积极主动拜访客户，搜集客户需求，处理客户投诉，与客户保持良好的沟通；

4. 认真完成经理分配的工作，整理发布案例，制作发布报告等；

5. 保证平台的数据准确，积极参与各平台的整合，提升部门工作效率。

任职要求：

1. 本科以上学历，2年以上工作经验,有客户服务经验者或者金融财经行业背景的优先；

2. 熟练使用office 办公软件，PPT操作熟练；

3. 良好的英语听说读写基础，大学英语四级以上；

4. 耐心，责任心强，具有较好的团队合作精神和执行力；

Responsibilities

• Communicates with clients during customer service issues by investigating root cause, providing regular updates on status of issue and following through to resolution.

• Maintain Client information on company’s platform on time; Collaborates with IT team to reporting platforms issues / challenges and understand the system enhancements.

• Keep a good relationship with clients, Executes ongoing maintenance of setting up and reactivating closed accounts for the sales teams within the database.

• Making Client annual or quarterly report after distribution and explain the reports to clients.

• Examines current CR processes to identify and implement new opportunities for enhancement, improve expediency, enhance overall client satisfaction.

Requirements :

• Bachelor’s degree (or above) ;Minimum 2 years of experience

• Advanced oral and written in English

• Solid time management, attention to detail and organization skills. Adaptable and flexible with an ability to respond to changing work priorities, pressures and demands.