Mission/Purpose of the Job

To provide and manage routine technical support and Applicaiton to Edwards Service China, Business Units and Customer Centers on products and systems manufactured by Edwards and installed at diverse customer base within China. Is responsible for ensuring product issues of a technical nature are resolved with minimum impact to customers and the overall business and escalated as required to the relevant departments if additional action is required.

为爱德华兹服务中国、业务部门和客户中心提供和管理日常的技术支持和应用，包括爱德华兹制造的产品和系统，并安装在中国的不同客户群。负责确保技术性产品问题在对客户和整体业务影响最小的情况下得到解决，并在需要采取额外行动时向相关部门汇报。

To maintain products to ensure they meet safety and legislation, specifications, business needs and quality requirements.

维护产品，确保其符合安全、法规、规范、业务需求和质量要求。

Work closely with sales team to identify business opportunities and maximize business wins in key accounts. Includes introducing new upgrading solutions to customers from technical perspective.

与销售团队紧密合作，识别商业机会，最大限度地赢得大客户。包括从技术角度向客户介绍新的升级解决方案。

Main Responsibilities

1. Diagnose and resolve product technical issues reported within customer and internal situations - escalating problems where necessary to more experienced staff, including communicating as necessary outside the team.

诊断和解决客户和内部报告的产品技术问题-必要时向更有经验的员工升级问题，包括必要时与团队外部沟通。

2. Provide support to Customers, Product Companies, Customer Centres, suppliers and Business Units to improve performance or resolve technical, quality or safety issues. Identify and escalate issues discovered on products which may require adjusting and/or modifying to existing designs to the relevant departments.

为客户、产品公司、客户中心、供应商和业务部门提供支持，以提高绩效或解决技术、质量或安全问题。识别并向相关部门汇报产品中可能需要调整和/或修改现有设计的问题。

3. Plan and control personal work to ensure technical issues are resolved to time and budget, and support the detailed planning of activities as required to achieve the required results.

计划和控制个人工作，以确保技术问题在时间和预算内得到解决，并支持所需活动的详细计划，以达到所需的结果。

4. Document all work to standards, producing documentation on novel systems and test reports as necessary and publishing them on internal systems so that they can be retrieved by other interested parties when required and published outside of Vacuum Solutions if required.

将所有工作记录为标准，必要时生成新系统的文档和测试报告，并在内部系统上发布，以便其他相关方可以在需要时检索，并在需要时在真空解决方案外部发布。

5. Carry out testing in house and on site according to requirements with regards to resolving problems as they arise. Document and provide intended test data results to relevant departments.

根据要求在室内和现场进行测试，解决出现的问题。将预期的测试数据结果存档并提供给相关部门。

6. Undertake basic analysis of product software data logs to derive conclusions and recommendations or further actions or necessary subsequent investigations.

对产品软件数据日志进行基本分析，以得出结论和建议，或采取进一步行动或进行必要的后续调查。

7. Contribute within the team and organization any improvement of procedures and practices identified so that the effectiveness and efficiency of the product, procedure or practice are generally improved.

在团队和组织内部对程序和实践的改进做出贡献，从而提高产品、程序或实践的有效性和效率。

8. Work in a safe and effective manner in compliance with the Company's Health and Safety policy and ensure that the requirements under Section 2 of the Health and Safety at Work Act are met at all times.

按照公司的健康和安全政策，以安全有效的方式工作，并确保始终符合《工作健康和安全法》第2条的要求。

9. (Occasionally) responsible to purchase within defined scope upon line manager's permission and use company system.

在部门经理的允许下，负责在规定的范围内采购，并使用公司系统。

10. Work together with sales team when new business opportunity occurs and to introduce the new solution to the customers, prove to customers the advantage of upgrading the current products/system, simulating the cost saving from the new solution.

当新的商业机会出现时，与销售团队合作，向客户介绍新的解决方案，向客户证明升级现有产品/系统的优势，模拟新解决方案的成本节约。

Skills / Knowledge / Experience

n Education level

受教育程度

Degree in mechatronics engineering and electrical engineering and the automatization specialtyor relevant subject.

机电一体化或电气工程自动化或相关专业毕业。

n Relevant Previous experience (minimum years of experience to competently carry out the role, not total year of experience)

相关的工作经验（胜任该职位的最低工作年限要求）

3 years in mechatronics engineering and electrical engineering and the automatization / manufacturing environment with exposure to product development and/or product support activities.

Previous experience of vacuum beneficial but not essential.

Allocated work performed to time and quality standards, without supervision.

Visits customers/suppliers and completes own work or delivers straightforward presentations under supervision.

3年机械电气自动化工程/制造工作经验，有产品开发和/或产品支持经验。真空经验是有益的，但不是必需的。在没有监督的情况下，按时间和质量标准分配工作。拜访客户/供应商，完成自己的工作或在监督下进行简单的演示。

n Knowledge areas/Skills (minimum level of knowledge to fullfil the role’s responsibilities)

知识领域/技能（满足该岗位职责的最低知识水平）

English required.

熟练的英语能力是必须的。

n Other requirements (e.g. Language skills; competencies; expected travel requirements)

其他要求（比如，语言技能；能力；预期差旅要求）

Acquires and applies specialist knowledge in practical situations.

Identifies the causes of problems and proposes and implements suitable and effective solutions.

Self-confident in knowledge, but understands own knowledge limits and when to seek guidance.

Growing business awareness and full contribution to improving techniques at the detail level.

在实际情况中获取和应用专业知识。识别问题的原因，提出并实施合适有效的解决方案。对知识有自信，但了解自己的知识限度和何时寻求指导。提高业务意识，并在细节层面上为改进技术做出贡献。