How you will create an impact

This role is primarily responsible for enhancing A&H health products through third parties' value-added health service.

• Manage various health vendors and assistance providers to optimize the operational process of personal insurance's products to achieve the high quality health service in A&H.
• Consistently drive process optimization to meet customer’s expectations, and to meet PI business growth and overall P&L contribution.
• Responsible for problem solving related to health service areas in day-to-day operating running, explores the opportunities to enhance the service through the digital transformation
• Closely work with UW/PM on TPA vendors selection , CBRA onboarding, negotiation and assessment process to meet defined service metrics.
• Cooperate with internal teams to implement various policies and projects. Working with UW, IT and operation teams to deliver the health service in policy service.
• Develop TPA service mode and health service standards/KPI to meet the requirements of compliance and regulatory.
• Timely and accurately complete the health service report according to regulators’ requirements, conduct regular onsite or remote inspection activities to ensure the TPA service in the high quality control.
• Responsible for conducting annual TPA vendor onsite-inspection, audit and assessment report. Coordinate with internal auditor, claims and UW to deliver vendors audit.
• Tasked with deliverable of health vendors SLA report and service improvement.
• Participate in AIG corporate AML training, and be obligated to perform AML related duties, including KYC, large/suspicious transaction reports, high-risk customer reports etc.
• Ad-hoc tasks/projects assigned by managers.

What you’ll need to succeed

• Demonstrated operations experience in a multinational health organization or health insurance company is preferred.
• Bachelor degree or above in medical health, insurance or operation etc.
• Strong working knowledge of applicable health insurance, TPA service, hospital network development, big health management and implementation methodologies. Project management and operations’ experience is a plus.
• Strong interpersonal skills, independent, energetic, pro-active and able to work in a fast-paced environment under pressure.
• Proficiency in Microsoft Office suite, including PowerPoint, Excel and Word.

Ready to take your career to the next level? We would love to hear from you.