【岗位职责】
1、接听日本客户日常呼入电话，回答银行相关业务咨询；
2、了解客户需求，解决客户问题如汇款进度查询等，提供专业的解决方案；
3、对电话中无法及时解决的问题进行必要的呼出电话回访；
【岗位要求】
1、高中或以上学历；
2、日语可作工作语言、良好的英语水平（CEFR-B1）；
3、良好的语言沟通能力；
【工作时间】
上五休二排班制（不固定周末休息）
在8.00-21.00中排班9小时，上班7.5小时：例10.00-19.00
【薪酬福利】
无责底薪、入职即缴纳五险一金、节日福利、发薪准时
[Job Responsibilities]
1、 Answer inbound calls from Japanese customers, respond to the inquiries from the banks.
2、Provide correct consulting services and professional solutions to the customers, check the progress of express remittance from the banks.
3、Make outbound calls to follow up on issues that cannot be resolved immediately over the phone.
[Job Requirements]
1、High school diploma or above, fluent in Japanese.
2、Good at communicating with people, strong language expression and organization skills, clear language power of expression.
3. Good English ability at CEFR B1 level.
4. Good problem-solving skills, customer service skills, positive listening, able to effectively identify customer needs and provide solutions.