1. Lead the problem solving for customer quality complaints with 8D methodologies
组织针对客户质量投诉的8D分析
a) Sensitively reactions: precisely collect problem description & customer’s requirements based on customer orientation.
敏捷的反馈速度：基于客户导向的眼光，准确收集客户端对问题的描述及要求；
b) Consciousness of lead time: closely follow the progress of 8D analysis, ensure the tasks finish on time.
交期意识：严格跟踪8D过程的各个步骤，确保过程中个任务包按时完成；
c) Consciousness of teamwork: Work as 8D team coordinator, to drive problem solving with cross-function teams efficiently. Necessary leadership / communication skills is required.
团队合作意识：作为8D团队的协调者，带领跨职能团队进行高效的分析工作。需要具有必备的领导力与沟通技巧。
2. Guide the investigation operation & summary of analysis know-how.
指导分析操作，总结分析收获
a) Define the analyzing plan for the returned defect units.
针对投诉退返品制定分析计划；
b) Communication to group functions for necessary support.
与集团职能沟通，获取必要的支持；
c) Summary of tear-down analysis result, for know-how accumulation.
总结拆解分析结论，汇总知识收获；
3. Market / Customer Status management (cost / failure rate / customer satisfaction perspective)
市场、客户数据管理 （成本、失效率、客户满意度等）
a) Statistical follow up for dedicated customer / product / market filed;
对指定的客户/产品/市场 进行数据统计分析；
b) Quality improving progress follow up (push for improving on time).
质量改善项目的跟踪（跟踪质量改善时间节点）；
c) Customer audit follow up
客户审核跟踪
4. Necessary visit to customer / project site, to better support the problem analysis by information collection / on-site discussions
必要的出差（客户端/项目现场），以便通过现场调查、信息收集、现场沟通等方式，更好的推动问题分析与改善；
5. Quality improving projects based on the high impacted customer claims (cost / failure rate / customer satisfaction perspective)
基于对客户端影响程度（成本、失效率、客户满意度等），确立相应的质量改善项目；
a) Project definition with statistical approach
依照统计分析进行项目定义
b) Project progress with dedicated methodologies (8D / 6 sigma etc.)
按照8D/6σ等深入分析的方法轮进行项目开展
c) Project effectiveness tracking
项目有效性追踪
6. Participate in regular meetings (including material preparation & presentations)
参与部门例会，进行材料准备及汇报
a) Monthly meeting with Group Customer Quality teams
集团客户质量团队月度会议
b) Regular meeting with dedicated customers.
与特定客户的例行沟通会