Key Responsibilities:
1. Take full charge of the daily operation of customer service function that handles all initial inquiries from customers, dealers, and general public regarding order placement, complaints, technical support and etc.
2. Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shaping these requirements to fit the business unit’s capabilities and communicate these to customers.
3. Work closely with business unit Sales Account Manager as a consultant to clients in technical matters and improve customer satisfaction.
4. Attends trade/technical shows and gives technical presentations to customers
Qualifications:
1. Solid professional technical background, minimum Master Degree in relevant life science fields including but not limited to cell biology, immunology, and molecular biology.
2. Ability to communicate fluently in both English and Chinese, verbally and in writing.
3. Good presentation skills with technical content.
4. Customer-focused, proactive/action-oriented.
5. Previous industry experience in a similar commercial role will be advantageous but is not essential.
6. Highly motivated individual with excellent communication, organization and time management skills.