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We are currently seeking an experienced professional to join our team in the role of Business QA Lead.
Business: Global Transformation
Principal responsibilities
- Responsible for coordination Business Testing with the local countries for changes to the digital channels in public website, Internet Banking, Share dealing, and Mobile
- To ensure these meet customer expectations both internal and external, ensuring defects are identified before release
- Undertake test preparation for a variety of projects resource estimating, planning, scoping, identifying data and environment requirements.
- Write and review range of testing documentation.
- Coordinate testing tasks for specific projects, progress issues and escalate where necessary.
- Regularly review testing processes in order to identify ways to improve efficiency.
- Plan and support validation activity for live releases of new services.
- Coordinate activity of testers on multiple projects and provide support/coaching
- Establish close working relationships within WPB Channels Transformation
- Work collaboratively with software delivery and change delivery, Marketing and operational areas
- Review test documentation and provide coaching and feedback to colleagues
- Adoption and use of testing standards and processes
- Chair and attend project update meetings, deliver project updates and escalate any known issues and concerns
- Adherence to mandatory objectives
- Alignment of activity to departmental governance
Qualifications - External
- Excellent knowledge and experience of the testing process
- Ability to influence and challenge to ensure that customer needs are represented
- Good knowledge of the digital channels, and strong awareness of customer expectations
- Excellent awareness of technology and the internet including browsers, operating systems and devices
- Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
- A strong team player who is highly collaborative recognizing their specialized role in the department and acknowledging other areas and individuals roles and responsibilities.
- Good communication skills, both written and verbal, to explain complex issues
- Good decision making skills to be able to evaluate importance of defects found during testing, based on impact
- Enthusiastic and self-motivated
- Innovative having the ability to approach things differently or do different things to deliver goals
- English Fluent