Principal responsibilities

• Oversee quality of design solutions as they related to UX and Interaction Design.

• Elevate and strengthen UX Design as a practice.

• Prioritise and coordinate design deliverables by developing a solid understanding of business needs and customer needs.

• Effectively support more junior designers, oversee day to day operations and efficiency improvements.

• Responsible for design team management including mentoring, performance development and recruitment.

• Collaborate with the User Research and CX team alongside Product and Technology to understand user needs, identify design opportunities and create meaningful product experiences.

• Drive a human centered design approach that spans all phases of design development and delivery.

• Frame design solutions and explain thinking and rationale in a compelling way to influence others.

• Leverage HSBC’s UX component library to design and deliver on standard.

• Play a role in the creation and evolution of HSBC’s design system.

Qualifications - External

• Experience in UX and Digital Design

• Line management experience, supporting and developing others

• Team management, Mentorship and coaching

• Strong Interpersonal skills

• Project management