职位描述
- Support onshore and offshore Implementation Manager Team to implement all cash and trade products for all CB clients in north asia branches, like electronic banking, local & cross boarder pooling, ERP integration, FSC, and China e-drafts etc.
- Work closely with key teams within the Bank throughout the FSC supplier on-boarding processes to ensure suppliers are on-boarded efficiently and within agreed Service Level Agreements (SLA).
- Generate/manage product documentations, eg: e-banking/cashpool/ebills etc. global product agreements and local products agreement, eg: e-drafts etc.
- Provide the e2e support for e-banking/e-drafts/ebills maintenance request
- Support any servicing to the suppliers’ queries over call / emails regarding onboarding / transactions etc. Track / manage escalations from suppliers for any queries sent by them
- Technical setup in the product systems
- manage user acceptance test (UAT) if needed
- Provide the product training with client
- Support the new products rollout and implementation within North Asian countries
- Works closely with Implementation, Legal and Product Management on procedures/workflow concerning product documentation.
- Maintain contact with customers to ensure DB’s service is up to standard. Assist in the timely consolidation of management information to enable the continuous review of service standards
- Proactively monitor and take appropriate actions to ensure that expected utilization and penetration levels are met.
- Manage technical support function via
- adoption of team information/knowledge
- best practice sharing
- proactive problem solving and
- comprehensive customer/user training
- internal/external migration project support, including data reviewing, migration setup in internal systems, handle functional issues arising during migration.
- University graduate with minimum 3-5 years relevant banking experience with proven track record, preferably project implementation experience with basic banking product knowledge required
- Sound knowledge on KYC/FSC/EDS, familiar with regulatory developments and legal environment
- Knowledge of operating systems and processes, front end customer systems as well as banking products and services
- Customer focus and service oriented
- Good interpersonal skills. Ability to maintain a good professional relationship with external and internal teams
- Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management
- Team player and willing to share knowledge
- Fluent in both oral and written English.
- Familiar with multi OS platform, applications and experienced in data communication
- Proficiency in Korean is a plus.
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