• Standard: Monday to Friday, 09:00 – 18:00 (local time)
• Public holidays: Follow the local public holiday schedule of the supporting country

Key Responsibilities

• Provide first-line technical support to internal users via phone, email, or ticketing system.
• Troubleshoot hardware, software, network, and account-related issues.
• Log, track, and prioritize incidents and service requests in the help desk system.
• Escalate unresolved issues to higher-level IT teams when required.
• Support user account setup, password resets, and system access management.
• Install, configure, and maintain end-user devices (PCs, laptops, printers, mobile devices).
• Document common issues and solutions, and contribute to knowledge base updates.
• Assist with IT onboarding and orientation for new employees.
• Ensure compliance with company IT policies and security standards.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• 1–3 years of experience in IT support or a help desk role.
• Familiarity with Windows, macOS, Office 365, and common business applications.
• Basic knowledge of networking concepts (TCP/IP, VPN, Wi-Fi).
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks under pressure.
• IT certifications (e.g., CompTIA A+, ITIL, Microsoft, Cisco) are a plus