• Provide professional support on NCA, KYC, Account maintenance, ID overdue, Dormant account, reference letter, annual review, due diligence, data collection & analysis etc., follow up the documentation process, perform system setup etc.
• Work as the process owner and ensure end to end management of all activities associated with the process.
• Ensure adherence to standards, procedures. Maintain excellent service levels to ensure operational accuracy, continuously improve the process and efficiency. Escalate issues in timely manner where appropriate.
• Remain updated with regulation and industry knowledge, ensure to comply with bank and country guidelines.
• Maintain good working relationship with all internal stakeholders.
• Support Line Manager on Project, Ad-hoc and Administration tasks.

For NCA/Supplier Onboarding/KYC/ Periodic Review

• Work closely with coverage and operations to ensure smooth client on-boarding experience and fulfill the KYC, periodic requirements etc.
• Work closely with key teams within the Bank throughout the FSC supplier on-boarding processes to ensure suppliers are on-boarded efficiently and within agreed Service Level Agreements (SLA).
• Support any servicing to the suppliers’ queries over call / emails regarding onboarding / transactions etc. Track / manage escalations from suppliers for any queries sent by them
• Seek clearance from Compliance and Business Management on implementation of new regulatory and internal requirements impacting KYC, NCA, Account maintenance, periodic review documentation.
• Support Lending Transaction Management (LTM) to perform the regular credit review.