Goal:
The key account manager will be the commercial contact for existing and potential customers, both internally and externally. Customer base includes Mobility Tier I and OEMs. The position requires multiple years of experience in Sales and Account Management in the Mobility Space.
The ultimate scope of the assignment: ensure customer intimacy and increase the exchange with engineering / commercial teams at customers securing early participation in key projects, before the RFQ phase.
Responsibilities:
• Strategic and operational
1）Commercial support for existing and potential new customers.
2）Customer support as part of the product segment strategy with regular customer presence.
3）Leadership in the review and negotiation of customer-related contracts.
4）Internal communication of customer technical and commercial requirements as well as creation and monitoring of corresponding actions.
5）Budgeting and monitoring of assigned products.
6）Development of the customer-related strategy for the assigned customer portfolio (marketing mix).
7）Assistance in the development and implementation of the overarching Mobility Business Unit strategy.
8）Assistance in carrying out market analyses, identifying market trends and observing the development of the competition.
9）Regular reporting of essential commercial or technical information / innovations from the market to the organization.
•Acquisition process
1）Acquisition of "new business.” This is expressly not limited to new business with existing customers, but also opportunities outside the current portfolio.
2）Contacting new customers as part of the Mobility BU marketing mix and the defined strategy.
3）Performing the commercial order review and coordinating the technical contract review.
4）Customer Relationship Management.
5）Develop and foster customer relationships to ensure we are exceeding customer expectations.
6）Ensure projects are realized; manage and eliminate roadblocks in a cross-functional manner.
7）Manage day-to-day customer interactions of assigned customers in Americas.
8）Develop and implement on-premises customer visit schedules with targets of best-in-class customer intimacy and create an 'easy to do business with’ environment.
•RFQ process
1）Provision of data for the offer process (material, drawing, standards, specifications and specific requirements).
2）Clarify technical customer requirements.
3）Responsible for the preparation of RFQs in cooperation with the project team.
4）Qualified follow-up of the RFQs and feedback to the Head of Sales and Center of Competence.
Profile:
1）Bachelor’s degree in commercial and or technical study.
2）Engineering experience is a plus.
3）5+ years’ experience in the mobility market – ability to hit the ground running.
4）Knowledge of the production and application of elastomer components is preferred.
5）Purposeful, communicative and customer-oriented personality with a high affinity for the Mobility industry.
6）Good analytical, technical and financial skills.
7）Exceptional interpersonal skills to work cross-functionally and as a team player.
8）Self-directed/motivated, comfortable working in home office as well as office environments.
9）Excellent writing and verbal communication skills and the ability to communicate at all levels.
10）Expert English proficiency (verbal and written).
11）Willingness to travel to customer and Datwyler facilities, as well as conferences, shows and exhibitions.