2 to 4 years’ experience in IT Corporate Environment
o Provide break-fix Support and maintenance for all in scope Computing Hardware Desktops (e.g., desktops, laptops)
o New joiner device setup and configuration and user initial guidance into IT
o incident management, and Service Requests for End User requests, VIP Support Requests, IMACDs requests and IT order fulfillment requests for hardware and software
o Provide smart hands support for new project setup such as device refresh and IT user device movements as required.
o Stock Management support, updating of Assets within Asset management tool. Support for dispatching devices to remote users using clients dispatch / courier system.
o Provide hands and eyes support for servers, network devices, meeting room technology, printers, etc.
o Provide Equipment and hardware support including, Desktop Devices, Mobile Devices, display screens and video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, projectors, etc.;
Remote Desktop Support
Installation & Troubleshooting of Standard Software
ServiceNow Ticketing Tool
Outlook/O365 Configuration & Troubleshooting
MS Office Products Configuration & Troubleshooting
Skype for Business & OneDrive Configuration & Troubleshooting
SCCM Desktop Agent Issues Support & Troubleshooting + Imaging Machine
Intune / Azure Image deployment
Customer Experience Skills
Excellent verbal and written communication skills
Bi-lingual Speaking and Writing (English and Local language)
Good technical writing skills and a willingness to document all work performed.
Ability to communicate and interact with both technical and non-technical customers.
Strong customer service experience in a corporate environment
High level of professionalism and strong personal interaction skills
Excellent coordination skills with remote teams across time zones