Job Role: Field Services includes MFG
support (70%)/EUC Remote support (10%)/Print Services (10%)

Experience: 5+ years

Skill required:

·
Strong understanding of
manufacturing equipment, computer hardware, software, and networking.

·
Strong knowledge of operating
systems, software applications, and remote support tools.

·
Excellent analytical and
problem-solving skills.

·
Strong communication skills to
effectively assist users remotely.

·
Ability to provide excellent
customer service and support

Responsibilities:

·
Provide on-site technical
assistance for hardware and software issues in manufacturing environments.

·
Install, configure, and set up
new equipment and software for manufacturing processes.

·
Diagnose and resolve technical
issues related to manufacturing equipment, including machinery, robotics, and
computer systems

·
Perform routine maintenance on
manufacturing equipment to ensure optimal performance and prevent downtime

·
Communicate effectively with
manufacturing staff to understand their issues and provide timely solutions.

·
Provide on-site technical
support for hardware and software issues.

·
Install, configure, and set up
new hardware and software for end-users.

·
Diagnose and resolve technical
issues related to desktops, laptops, printers, and other peripherals.

·
Perform routine maintenance and
updates on equipment to ensure optimal performance.

·
Communicate effectively with
customers to understand their issues and provide timely solutions.

·
Maintain detailed records of
service requests, resolutions, and equipment inventory

·
Repair and refurbish defective
or damaged hardware components.

·
Perform diagnostic tests to
identify hardware issues and ensure repaired devices meet quality standards.

·
Manage inventory of spare parts
and ensure adequate stock levels.

·
Keep detailed records of
repairs, parts used, and equipment status.

·
Ensure all repaired devices
meet the organization's quality standards before returning them to users

·
Handle more complex technical
issues that cannot be resolved by Level 1 support.

·
Provide remote desktop support
to diagnose and resolve software and hardware issues.

·
Track and manage incidents
using a ticketing system, ensuring timely resolution.

·
Assist users with technical
training and guidance on software and hardware usage.

·
Serve as an escalation point
for Level 1 support, providing guidance and support as needed.

·
Comprehensive Expertise in
Structured Cabling: Demonstrated proficiency in network IT site surveys, design
plans, and installations, ensuring robust, scalable infrastructure.

·
Project Management
Capabilities: Strong skills in schedule and budget tracking, vendor selection,
and overseeing project implementation to deliver projects efficiently.

·
Continuous Improvement and
Standards Compliance: Dedication to improving structured cabling standards and
ensuring compliance to reduce network failures and security breaches.

·
Maintenance and Lifecycle
Management: Proactive approach to infrastructure sustainability by maintaining
network backbones and managing hardware lifecycle.

·
Rapid Response and Escalation
Process: Commitment to high service levels through clear escalation paths and
quick issue resolution, minimizing operational impacts.

·
End-User Support and Experience
Enhancement: Enhancing user experience through careful planning of moves and
support, contributing to workplace safety and wellness.

·
Vendor and Integrator
Relationship Management: Strong relationships with vendors and integrators
ensure access to resources and support, achieving cost savings and improved
service quality.

·
Innovation and Technology
Integration: Stays current with technological trends, integrating modern
technologies to maintain the organization's competitive edge.

·
Compliance and Security:
Manages asset disposal process and MDM solutions to ensure data security and
regulatory compliance.

·
Specialized Support for
Business Operations: Direct contribution to operational efficiency through
specialized hardware support.