Minimum Requirement

• Hands on experience in supporting supply chain system rollout and daily operations, such as testing, issue resolving, root causing, access management, user training

• Solid communication skills with user groups and developers on daily basis

• Strong analytical and problem-solving skills for system issue troubleshooting

• Logical thinking, focused on details, proven history of identifying root causes to issues with short turnaround time

• Multi-tasking, working under pressure with given deadlines to deliver results

• Advanced documentation skills to create product related documents such as user stories, training materials, bug reports.

• Advanced English communication skills in written format

Preferred Qualifications

• Strong ownership, can proactively lead and follow up till issues are closed

• Past experience in new product/feature design is a strong plus

• Experienced in collecting new user requirement and creating business requirement documents is preferred

• Comfortable to use English as daily working language to communicate with US/India teams in conference calls independently

Responsibilities

• Roughly 60% of time on system support operation such as issue troubleshooting, bug reporting and fix tracking, new system/feature testing

• Roughly 40% of time on new requirement collecting, new system/feature design and mockup

• Facilitate user acceptance testing for new features, bug fix before go live

• Support system onboarding activities including master data setup, account creation , user training, data validation and reporting

• Act as liaison between end users and IT support to facilitate troubleshooting. Explore workaround for the issue as needed.

• Create and maintain comprehensive system and project documents

• Support on new products and features in design phase

职位福利：弹性工作、节日福利、周末双休、五险一金