职位详情
Collector (Cantonese)
5000-8000元
德勤企业咨询(上海)有限公司
大连
5-10年
本科
12-18
工作地址

德勤勤跃数字科技(上海)有限公司大连分公司

职位描述
Work you'll do
  • Leading the collection process for assigned customers
  • Contacting customers by phone, email, and mail to recover a debt
  • Keeping detailed notes and records of all communications and actions
  • Answering customer questions about billing statements
  • Negotiation for partial repayments and payment plans when possible
  • Keeping track of payment due dates and sending reminders
  • Updating the account status upon the debt repayment
  • Investigation of billing errors and disputes and following up with customers
  • Sending necessary paperwork to customers and credit bureaus promptly
  • Maintaining confidentiality and the utmost discretion
  • Collaboration with legal team / lawyers if legal action is required


We are looking for someone with

Required
• 5 years of working experience as collector
• Strong understanding of billing and collection process
• Good Cantonese skill in verbal communication and writing (No local Cantonese accent)
• Good English skill in verbal communication and writing
• Outstanding communication skills, interpersonal skills, and negotiation skills, especially for resolving disputes
• In-depth knowledge of laws and policies related to debt collection
Preferred
• Responsible and stable for this position
• Flexible work style and ability to work under pressure
• Working experience with MS-Office, ERP tool in Baan, and SAP

以担保或任何理由索取财物,扣押证照,均涉嫌违法,请提高警惕

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