Responsibility:
• Analyze and act independently on request or incidents raised by the client for their ERP application and resolve it within the agreed SLA and with quality
• Undertake analysis work to identify root cause with ability to discuss and brainstorm with other team members and stakeholders and escalating findings to the right stakeholders
• Leading the collection of business requirements, analysis work and proposal for end to end solution when necessary to support client’s initiative to simplify and standardize processes
• Take on role as Process Expert in the team and coaching/guiding other team members (within team and across other AMS teams). Where necessary, to conduct training to assist in speeding up knowledge transition for team members
• Troubleshooting and resolving issues to optimize performance
• Fully comply with and adhere to all the standard AMS process & procedures that are developed
Profile:
• Have at least 3-5 years’ experience working with SAP EWM in the end user environment or consulting with good support & configuration experience (level 2 & 3).
• Experience/knowledge in SAP S/4 Hana
• At least three years of experience in SAP EWM , at least 1 full-cycle project implementation as EWM consultant
• Knowledge in SAP MM/WM is a plus
• Knowledge in integration with other system is a plus, LES/WMS etc.
• Familiar with system customizing, business process analysis and implementation
• Ability to engage stakeholders
• Willing to take on new solutions/applications where applicable and ensure successful integration and support for the business
• Willing to work based on clients’ business work days and office hours
• Experience in automotive is preferred
• Great collaboration, interpersonal, and communication skills
• Good English skills is a must