英语和粤语流利，有infra及IT支持团队管理经验，base广州
职责
Directly manage CTC ServiceDesk team including network, field service and Infra program members.
Continue develop a high-quality site support organization, attracting & developing talented people with the China region
Take a positive and lead role in the delivery of desktop expertise to assist with management strategies of the organization
Work closely with Group infra team to ensure that projects are delivered flawlessly within agreed timeline and budget
Regional operational management of IT field services engineers, including but not limited to
Maintain/Exceed established IT Service Levels
Assist with establishing/refining relevant IT desktop/client services procedures
Manage regional service delivery expectations and customer satisfaction targets
Manage regional support teams in the area of risk mitigation associated to aging hardware, software, audits, Disaster Recovery, Virus Protection and Patch Management
To work inline and with reference to Incident, Problem, Configuration, Change and Release management
要求
1.Experience:
Experience with PC hardware, operating systems and Office productivity application software
Working knowledge of Microsoft Active Directory, SCCM, and Microsoft Outlook is a plus. Additional experience with networking and RF technology is a plus
Experience of working in a customer focused IT support environment which has included technical problem resolution
Experience of supervising and line managing staff
Experience lead enterprise desktop operations
2.Essential Analytical Skills:
Strong inter-personal skills and relationship management
Exceptional analytical, decision making and problem-solving capability
Possesses strong conflict management and leadership skills
Disciplined approach and commitment to delivery
Ability to prioritize and manage time effectively
Self-starter with the ability to independently resolve issues and deliver results
Ability to motivate and influence team members, establish priorities and set project direction
An understanding of team dynamics, including what factors make a team work well and what can go wrong. Team experience essential
Excellent written and verbal English & Cantonese communication and presentation skills
3.Academic Requirements:
Bachelor’s Degree in Computer Science, Information Systems or another related field
Typically has 5-10 years of IT and business/industry work experience in MNC, with at least 1 years of experience in a supervisory role.
Technical certifications in Microsoft and Networking technology is a plus but not required
Cyber security experience was preferred.