1.Guests have appropriate cutlery before each course is presented.
在服务每道菜之前，为客人准备相应的餐具。
2.Ask guests if satisfied after each course and if anything additional is needed.
服务后询问其是否满意，并询问客人是否有其他需要。
3.Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Supervisor/Manager.
满足客人的各项要求，如不能马上答复客人，请与经理联系。
4.When passing by guest tables, check if they require service.
经过餐桌时需要确认客人是否有任何需要。
5.Smile & wish all guests a nice greeting as they enter & exit the restaurant, even if they are not designated to your section.
在客人进入或离开餐厅是都报以微笑与问候，无论其是否在自己的服务区内。
6.Ensure service standards per TBS checklist are being achieved.
确保达到TBS检查表中涉及的各项标准。
7.You feel confident with TBS checklist on complaint handling.
以TBS标准为基本准则处理客人投诉。
8.Make sure all areas are cleaned and maintained in accordance with operating procedures.
严格执行服务程序，确保所有服务设施的清洁与完备。
9.Positively end the guests experience by checking satisfaction.
在客人用餐接近尾声的时候，询问客人对用餐是否满意。
10.All guests check must be presented promptly on request with a feedback form & brochure.
在客人结帐时，账单要与客人满意程度调查及其他宣传单一起放在账单夹中。
11.Assist with guest coats and bags.
帮客人取回外套及背包。
12.Thank all guests and wish them a pleasant day.
感谢客人的光临并祝愉快。
13.Understanding relevant OH&S legislation & the implications on the operation of the department.
理解相关OH&S法规，并在餐厅的日常运营中执行。
14.Ensuring that safe and healthy working practices are observed throughout service.
在服务过程中确保严格遵守卫生及安全守则。

1. To maintain a high customer service focus by approaching your job with the customersalways in mind.
在服务工作的整个过程中，时刻保持高度的客户服务意识。
2. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
3. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
具有积极合作的精神。以热心的态度对待所有的工作， 并乐于借助一切机会学习技能以便于改进自己的工作表现。
4. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
具有极强的应变能力。反应迅速并以积极的态面对需求的改变， 包括任何工作要求的改变。
5. To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
具有极强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。
6. To contribute ideas & suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。