BASIC FUNCTION基本职责

Responsible for the duties and activities of Security Guards during the shift and to ensure established position procedures, patrols and frequencies are followed.

负责监督和指导当班保安员保安的工作，确保酒店的既定工作程序和巡视工作的正确执行。

DUTIES AND RESPONSIBILITIES 职责和义务

1. Supervise the security departmental operations, ensuring adequate patrol patterns and frequencies are maintained to ensure the safety of guests and associates.

指导监督本部的运作，确定保卫巡视的正确执行，确保对客人和同事施实安全保卫工作。

2. Responsible for checking all fire, life safety equipment are within the expiry limits (such as hand held chemical extinguishers etc.)

负责检查消防和生命安全设备的使用寿命。(例如手持式化学灭火器等等)

3. Ensure prompt reporting of maintenance issues by security guards as they record them during their patrols.

确保保安员将巡视记录中的维修问题及时报告给物业部。

4. Conduct random bag inspections of associates entering and leaving the building. Ensure asset removal policy is adhered to, to prevent hotel assets being removed from the hotel without the proper authority.

在员工进出酒店时对其包裹进行随机的检查。遵循酒店财物管理的原则，在未得到特许的情况下严禁酒店财物外流。

1. Provide escort services for associates carrying cash, where required.

如有需要，应对携带大量现金的同事提供护送服务。

2. Maintain perimeter patrols at points of entry and egress to ensure that all people within the hotel environs have a genuine purpose and are not loitering or are present for other reasons.

在酒店的出入口安排外围巡视点，以确保在酒店周围无闲杂人等。

3. Conduct random inspections of the hotel to ensure that safety and security practices are being followed, Fire exits are not blocked, equipment is not obstructing fire hose reel doors, clearance between stacked goods and sprinkler heads is sufficient.

对酒店进行随机检查，以保证酒店内安全保卫措施的实行，如防火门的通畅，水龙带门前无设备堆放，各货物堆放区间的清洁和和喷淋头的充足等等。

4. Take appropriate action to resolve guest complaints. Communicate with guests in a manner, which promotes goodwill, trust and satisfaction.

采取适当的方法解决客人投诉。通过与客人交流，建立起友好、信任和满意的对客关系。

5. Be familiar with current first aid and fire emergency procedures.

熟悉急救程序及消防紧急措施。

6. Interact with department and hotel associates in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.

以积极专业的态度与酒店内部各部门同事沟通建立起良好的工作关系，增强团队精神保证有效的双向交流。

7. Performs other duties as required by his supervisor or head of department

执行上级及部门负责人要求的其他工作。

JOB SPECIFICATION工作要求

1. Thorough knowledge of hotel operations relating to Security

掌握与酒店相关的保安部工作程序

2. Good knowledge of hotel fire, life-safety systems and equipment

了解有关酒店消防、安全系统和设备的知识

3. Minimum 5 years in supervisory Security position.

至少有5年从事保安主管工作的经验