JOB SCOPE工作范围

Responsible for managing and implementing the hotel’s reservation and room sales strategy by maintaining an accurate and up-to-date reservation system database.

对所有预订数据进行管理，以便于酒店的预订和房间销售政策的制定

DUTIES AND RESPONSIBILITIES业务及职责

1. Supervises all reservations personnel and administers all reservations policies and procedures for the hotel

监督所有预订部员工的日常工作及酒店政策的执行

2. Manages and maintains an up-to-date room and rate inventory database for the hotel and Group CRS to provide accurate real-time availability to our guests at all times

随时维护更新酒店系统和豪生集团中央订房系统中房态及房价的准确性，以便准确向客户反映酒店可提供的房态

3. Provide updated information to DOSM to support the sales strategy plan and 3 months forecast meeting by preparing forecast reports, booking pace report, conversion ratio, turndown report, competitive report and any other report as required.

向市场销售总监提供最新的信息来制订销售策略。市场销售总监提供客房预测报告、预订进展报告、预订转换率报告、预定拒收报告、竞争者报告和其他必要的报告来对未来三个月的进行预测。

1. Formulate a systematic approach to tracing trends and provide historical data for the purpose of managing room yield and as future reference for rate strategy. (eg..Turndown, booking pace, conversion ratio, shape report business trends, demands, cancellation)

规划系统阐明市场的未来趋势的方法, 提供历史数据来对酒店的收益进行管理以及对酒店未来的房价制订提供参考。（比如，预定拒收分析，预订进展分析，市场趋势分析，市场需求分析，预订取消分析）

2. Maintain a high service level by providing a timely response to our customers, ensuring that all telephone calls are picked up no less than 3 rings.

保持高质量的服务水准，及时回复客人。保证所有电话在铃响三声内被接起。

3. Implements a disciplined approach to improving telephone skills, technique and communicating the hotel’s pricing strategy, promotional packages and other relevant information necessary to ensure accuracy and service standards for our customers.

提高电话技能技巧，熟悉酒店的房价策略，促销包价和其他相关信息来保证对可服务的正确性

及保持对客服务水准

4. Works closely with sales manager, group leisure sales / tour co-ordinator on group rooming lights and room block.

和销售经理、团体销售经理、团体协调员密切合作，安排好团体的房间安排及销售工作。

5. Co-ordinator with credit manager on all matters pertaining to credit and cancellation of reservation

和信贷经理协调关于信贷和预订取消收费的事宜

6. Set measurable goals by implementing an incentive program to drive incremental revenue.

制定可行的奖励政策来提高酒店的收入。

7. Attends weekly sales meetings and other meetings as assigned by Director of Sales or his/her Assistant.

准备报告

8. Performs other duties as required by his supervisor or head of department

执行上级及部门负责人要求的其他工作

JOB SPECIFICATION

1. College degree in business administration or related discipline

2. 4 year’s experience in reservations management in an international hotel standard

3. Strong oral and communication skill

4. Dedicated, systems-orientated and personable

5. In-depth understanding of CRS operations, rate and yield management and channel distribution.

职位要求

1. 大学工商管理专业、市场营销专业或相关专业。

2. 4年的国际酒店预定管理经验

3. 出众的口才和沟通技能。

4. 外表端庄，容易熟悉酒店系统，具有敬业精神，

5. 熟知中央订房系统，房价、收益管理和订房分发系统。