Office Locations: Beijing / Shanghai / Shenyang / Chengdu / Xi’an / Zhuhai

Main Responsibilities

1. Lead and motivate the customer service team, set clear work objectives and performance indicators, and conduct regular assessments and feedback.

2. Develop and refine customer service strategies and processes in line with company strategy and customer needs, and optimize service standards.

3. Establish and maintain good customer relationships.

4. Collaborate across departments to solve problems and challenges in the customer service process.

5. Monitor the performance indicators of the customer service team, propose improvement measures and suggestions, and continuously enhance the level of customer service.

Requirements:

1. Bachelor’s degree or higher, no specific major required.

2. Extensive experience in customer service management, with experience in foreign enterprises preferred.

3. Excellent leadership and communication skills.

4. Strong problem-solving and decision-making abilities.

5. Fluent in spoken and written English, with the ability to communicate effectively with international clients and colleagues.

6. Highly responsible and dedicated, with the ability to work under pressure.