Deliver end-to-end technical support for company products, spanning the entire
cycle from pre-sales technical presentation, product selection and solution
evaluation to post-sales debugging and assistance.
Alignment with the global team to ensure that customer customization
requirements are accurately communicated to the overseas project team, thereby
guaranteeing on-time project delivery.
Assist customers with on-site product installation, API interface debugging,
troubleshooting, quality issue tracking and follow-up to facilitate prompt internal
resolution, as well as test report preparation.
Develop technical documentation (e.g., debugging instructions) and produce
marketing materials including video tutorials.
The Incumbent:
Bachelor's degree or above in Mechanical Engineering, Automation,
Mechatronics, or a related field.
Minimum of 5 years of hands-on independent experience in relevant electrical
engineering projects.
Proficient in the installation, debugging, and troubleshooting of linear motors;
experience in mechanical design is preferred.
Experience with 2D drafting using AutoCAD or similar software.
Experience in 3D modeling and drafting using ProE/Creo or SolidWorks.
Experience with electrical design software; experience with (.NET, C++, or
Python) is a plus.
Working knowledge of driver commissioning; practical project experience
preferred.
Excellent communication and rapid problem-solving skills.
Business-level English proficiency.
Willingness to travel as needed.