Job Descriotion:
> Research and analyze consumer demographics and purchase interests in target growth markets.
> Spearhead end-to-end customer experience optimization, fueling business growth.
> Harness customer lifecycle data and shopping journeys to continuously uncover pain points, deeply understand shopper needs from browsing to post-purchase - and then relentlessly drive improvements.
> Forge cross-functional synergies with product and growth teams to co-create solutions that elevate the customer experience.
> Analyze voice-of-customer data to understand service journey frictions, contributing to product/process enhancements that amplify service quality and efficiency.

Qualifications:
> Previous internship experience at well-known ecommerce or media platform preferred
> Strong analytical abilities and communication skills. Logical and systems thinking to understand complex situations from a big picture view
> Proficient with office software (Word, Excel, PowerPoint, etc.) and editing tools (Adobe Creative Suite). Ability to break down and explain concepts clearly
> Creative and collaborative spirit. Brings positive energy. Deep-rooted local expertise to decode cultural nuances that spark intuitive experiences
> Fast learner who takes ownership over achieving team goals. Flexible to evolving priorities