岗位职责：

1、根据质量和食品安全管理体系标准及公司运营要求，建立、维护并持续改善公司的质量和食品安全管理体系，落实公司质量和安全管理体系方针和目标。

2、审定和完善质量和食品安全管理制度、质量文件、产品质量相关的外来文件（包括与产品质量和食品安全相关的法律法规标准），并监督检查文件执行情况。

3、主导公司食品安全体系和质量体系基础知识的培训与宣导，主导公司质量文化的推进工作。

4、建立质量文件和记录管理机制，确保公司相关部门及岗位使用现行有效的内外部文件和记录。

5、结合公司业务特点和质量工具运用的要求，策划公司质量工具的应用，并推动质量工具的实施和改进工作。

6、主导公司内外部体系审核、管理评审和过程审核工作，根据审核结果跟进行动计划，跟踪改进效果。

7、统筹建立公司各主体原料、辅料、包材等供应商开发评鉴、日常管理工作推进中管理评价规范与要求。

8、统筹负责供应商审查，制定供应商年度审核计划并组织实施及考核。

9、完善顾客投诉管理制度，统筹公司产品质量事故和产品质量相关的客户投诉的调查处理工作（包括原因分析、责任追溯、改善措施等），统计分析并追踪各客诉改善落实情况。

10、协同对外部食品安全应急事件如产品召回、升级危机事件等处置，并作备案管控，推进复盘和案例分析改进。

任职要求：

1. 学历要求：本科及以上学历，食品、化学、质量管理等相关专业。

2. 工作经验：5年及以上大型食品及饮料公司质量体系管理、供应商及客诉管理相关工作经验。

3. 英语听说读写流利。

4. 个人技能：

- 了解生产、运营流程，熟悉质量和食品安全相关法律、法规，具备较强的食品安全体系运行、完善和管控能力。

- 熟练掌握运用各种质量工具及方法。

- 具备良好的统筹及沟通协调应变能力，逻辑性及系统性强，擅长数据分析及总结萃取。

- 乐观积极，原则性强，具备高敏感度和严谨性。

5. 其他：持对应质量相关资质证书。

Responsibilities:

1. Establish, maintain, and continuously improve the company's quality and food safety management system in accordance with quality and food safety management system standards and operational requirements, and implement the company's quality and safety management system policies and objectives.

2. Review and improve the quality and food safety management system, quality documents, and external documents related to product quality (including laws, regulations, and standards related to product quality and food safety), supervise and inspect the implementation of documents.

3. Lead the training and promotion of the company's food safety system and basic knowledge of quality system, and lead the promotion of the company's quality culture.

4. Establish a quality document and record management mechanism to ensure that relevant departments and positions in the company use current effective internal and external documents and records.

5. Based on the characteristics of the company's business and the requirements for the use of quality tools, plan the application of the company's quality tools and promote the implementation and improvement of quality tools.

6. Lead internal and external system audits, management reviews, and process audits of the company, follow up on action plans based on audit results, and track improvement effects.

7. Coordinate the establishment of management evaluation standards and requirements for the development and evaluation of suppliers for various main raw materials, auxiliary materials, packaging materials, etc. in the company, and promote daily management work.

8. Coordinate and be responsible for supplier review, develop annual supplier review plans, and organize implementation and assessment.

9. Improve the customer complaint management system, coordinate the investigation and handling of product quality accidents and customer complaints related to product quality in the company (including cause analysis, responsibility tracing, improvement measures, etc.), statistically analyze and track the implementation of improvement measures for each customer complaint.

10. Collaborate on the handling of external food safety emergencies such as product recalls, upgrade crisis events, etc., and implement record management and control measures to promote review and case analysis and improvement.

Qualifications:

1. Education: Undergraduate degree or above, majoring in food, chemistry, quality management, and other related fields.

2. Work experience: At least 5 years of experience in quality system management, supplier and customer complaint management in large food and beverage companies.

3.Fluent in English listening, speaking, reading, and writing.

4. Personal Skills:

- Understand the production and operation processes, be familiar with quality and food safety related laws and regulations, and have strong abilities in operating, improving, and controlling food safety systems.

- Proficient in using various quality tools and methods.

- Possess good abilities in overall planning, communication, coordination, and adaptability, strong logic and systematicity, skilled in data analysis and summary extraction.

- Optimistic and proactive, with strong principles, high sensitivity and rigor.

5. Others: Corresponding quality related qualification certificates.