外企，外籍面试官线上视频面试，全英交流，工作地点：秦皇岛经济开发区
岗位职责：
• Provide onsite support to Authorized Users with operational and technical support and
to meet specified SLAs
• Resolve incidents and problems associated with EUC equipment
• Perform reactive troubleshooting to effectively identify potential incidents or problems,
and attempt to eliminate them to occur in the future
• Support Authorized Users in connecting or attempting to connect to corporate network
and assist in the coordination and completion of accessing LAN, print, and file services;
connection to WAN; and accessing appropriate LAN segments
• Provide repair and maintenance for mobile devices
• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and
associated peripherals)
• Provide software break/fix services and replacement of non-warranty assets for end
users
• Provide network printers and scanner network connectivity, including providing
network support for device configuration, for IP addressing, and direct TCP/IP output
• Provide warranty and break/fix support for networked printers and scanners
• Configure and support end users on mobile computing platforms
• Provide VIP support for equipment including desktop devices, mobile devices, display
screens, video systems, docking stations, communication devices, direct attached
printers, local printers, scanners, wireless networking, etc
• Create, change and remove printer configurations and queues based on requests and in
accordance with SLAs
• Provide on-site hardware support for general troubleshooting and problems for end
user computing technologies
Experience:
• Requires 3 to 5 years of related work experience
• Sound knowledge of imaging tools (Ghost, MDT)
• Sound knowledge of data backup and recovery tools (USMT)
• Installing, upgrading, and migrating to Windows 7/10
• Deploying Windows 7/10 in large enterprises
• Configuring hardware and applications
• Configuring network connectivity
• Configuring access to resources
• Configuring mobile computing
• Monitoring and maintaining systems that run Windows 7/10
• Configuring backup and recovery options