ob Summary 工作概要：
To Ensure efficient delivery of service to the guest according to pre-determined standards and specification. This role provides operational support to the outlet manager and coordinates all service delivery details with the outlet manager.The incumbent will be adequately empowered to make decisions in various situations relating to guest complaints, staff issues and other coordinating department issues. Responsible for ensuring that food and beverage sales are properly processed through the electronic register and that all dockets and cash are accounted for in accordance with Four Points Policy and Procedures and to provide service to guests as and when directed by the Restaurant Managers.Leading the associates to provide excellent service to the guests and achieve department goals and objectives.
确保根据标准及规则給客人提供高效率的服务。主要职责将餐厅的运作情况及服务细节报告于餐厅经理。有权在特定的场合对客人的投诉、员工放权及与其它部门的沟通作出相应处理决定。确保所有客人消费都正确无误的输入电子计算系统。另确保所有票据及现金都按照福朋喜来登的正确步骤完成同时依照餐厅经理的指示对客人提供高质量的服务。带领小组成员出色完成上级交代任务，确保员工给客人提供优质的服务并达到部门目标。
Specific Duties工作任务：
1.Supervise Outlet Operations During Assigned Shifts
1.Ensure all the staff to carry out the task according to the S&P
2.Complies with the hotel specific, guidelines of Four Points Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and when possible exceed guest’s expectations
3.Monitor cash handling and banking procedures
4.Assist with the maintenance of equipment
5.Control stock and monitor stock security procedures
6.Assist with functions
7.Assist with outlet service
在当班期间管理餐厅运行
1.确保员工按照标准与程序完成任务
2.遵守酒店的规章制度及福朋喜来登令客人满意计划，推广相关系统的程序知识以尽可能的超越客人期望
3.监督付款情况和每日的结帐工作
4.监督设备的维护工作
5.控制存货并控制存货安全程序
6.监督员工行使职责
7.监督餐厅服务
2.Associate duty roster and station plan.
安排员工班次及区域划定。
3.Handling of guests complains.
处理客人投诉。
4.Checking on associate discipline, grooming standards and punctuality.
检查员工履职，仪容仪表及按时出勤情况。
5.Ensuring of service standards during operations and also to give training and guidance.
服务中坚持服务标准，并提供培训及指导。
6.Checking of guest’s satisfaction and proper handling of feedback and follow-up.
调查客人满意度，正确处理反馈并跟进。
7.Performs opening duties as assigned (check list).
依据安排履行开档职责（检查表）。
8.Outlet maintenance and Safety/Cleaning
餐厅维护及安全清洁
9.To update and disseminate relevant information to associates.
更新并与员工分享相关信息。
10.Weekly entry of associate overtime.
每周记录员工加班。
11.Keeping track of venue’s operating cutlery and crockery to ensure par level for smooth operation.
记录日常运营所用的餐具及器皿数量，以确保标准库存，部门正常营运。
12.To raise engineering work order and co-ordinate damaged items for repair.
提交维修单并协调破损物品的维护。
13.Checking of void checks against daily void check report to ensure that all void checks are accounted for.
根据每日取消帐单记录检查消单情况，确保所有取消帐单附有说明。
14.Submission of void checks report with daily media.
与日常报表一起提交取消帐单记录。
15.Fulfill the responsibilities in the absence of Outlet Manager
部门经理不在时履行其职责。
16.To conduct the daily roll call at in the venue for all associates.
管理部门所有员工的出勤。
17.To brief associates on operational aspects and updates on happenings in the department, division and hotel wide.
告知员工运营情况并更新本餐厅，部门及酒店信息。
18.To check associate grooming.
检查员工仪容仪表。
19.To assist manager to look after the operation of the venue(ADD,LL,BQT,RS).
协助餐厅经理照顾好餐厅运营(西餐厅，大堂吧，宴会，送餐等)。
20.Handling of guests complains and inquiry.
解决客人投诉及询问。
21.To check food safety.
检查食品安全。
22.POS. systems (Captain orders, shift change control of cash),and Manage Financial Matters.
收银系统、现金、点菜单的管理及日常财务管理。
23.Supervise and manage Purchasing & Stock control.
监督管理采购/存货控。
24.Manage Working Relationships, Maintain and Implement Effective Interpersonal Skills
管理工作关系，维持和实施有效的人际交流技巧。
25.To carry out other tasks as directer by your section Heads.
完成你上级交待的其它任务。
26.Follow all company policies and procedures.
遵守所有公司政策及程序。
27.Follow all company policies and procedures,Follow Marriott Information safety and protection policy and associate privacy policy,have a clear understanding of PCI, high-risk information, restricted information, non-public information and public information.When work in the company strictly abide by all kinds of information processing regulations, correctly handle all kinds of data and documents, to avoid information leakage.
遵守所有公司政策及程序，遵守集团信息安全保护及个人隐私的相关政策，对支付卡信息、高风险信息、受限信息、非公开信息及公开信息有清楚的认知。在公司任职期间严格遵守各类信息的处理规定，正确处理各类数据及文件，防止信息泄漏。