As an E-commerce Operations Specialist, you will be responsible for our cross-border e-commerce business, driving efficient operations on platforms such as Temu and Shine. You will be fully responsible for the daily operations and strategic planning of the store, utilizing precise data analysis and effective marketing strategies to drive sales growth and enhance brand influence. This role requires excellent project management and execution skills, overseeing everything from product listing to customer relationship management, ensuring the continuous health and optimization of key store metrics.
作为电商运营专员，您将负责我们跨境电商业务在Temu和Shine等平台高效运营。您将全面负责店铺的日常运营与战略规划，通过精准的数据分析和有效的营销策略，驱动销售业绩增长与品牌影响力提升。本岗位要求您具备出色的项目管理与执行能力，从商品上架到客户关系维护，确保店铺各项指标的持续健康与优化。

Job Responsibilities：

岗位职责：

1. Be Responsible for the overall planning and daily operation of Temu and Shine stores, including product listing/delisting, listing optimization, product sales, and order processing. Continuously monitor key store metrics such as clicks, conversion rate, sales volume, traffic, etc., to ensure normal store operation and achievement of sales performance.
2. Conduct in-depth analysis of store data, adjust sales plans promptly
3. Evaluate and analyze the effectiveness of marketing activities, continuously optimizing marketing strategies.
4. Maintain store rating and good credibility. Handle pre-sale, in-sale, and after-sale customer inquiries promptly, properly address customer complaints and disputes, improving customer satisfaction and loyalty.
5. Handle other work-related matters assigned by the company and superiors.
- 负责Temu和Shine店铺的整体规划和日常运营，包括产品的上下架、listing 优化、产品销售和订单处理等工作。时刻关注店铺的各项数据，如点击量、转化率、销量、流量等，确保店铺的正常运营和销售业绩的达成。
- 对店铺数据进行深入分析，根据数据反馈及时调整销售计划。并对营销活动的效果进行评估和分析，不断优化营销策略。
- 评估与分析营销活动效果，持续优化营销策略。
- 保持店铺的好评度和良好的信用度，及时处理客户的售前、售中、售后问题，妥善处理客户投诉与纠纷，提高客户的满意度和忠诚度。
- 处理公司和上级交办的其他工作相关事宜

Job Requirement：

岗位要求

- College degree or above. Preference for majors in E-commerce, Marketing, International Trade, etc.
- 1-3 years of experience in cross-border e-commerce platform operations is required. Hands-on experience with Temu, Shine, Amazon, AliExpress, or similar platforms is preferred.
- Familiar with e-commerce platform operation models, have an in-depth understanding of cross-border e-commerce, master platform rules and policies, able to quickly adapt to platform changes and adjustments.
- Possess data analysis skills, proficient in using data analysis tools, able to extract key information from massive data to formulate effective operational strategies.
- Proficient in store decoration and listing optimization techniques to enhance store visual appeal and user experience.
- Proficient in English speaking, listening, reading and writing skill
- Have good marketing planning skills, able to formulate and execute various promotional activities to increase product exposure and sales.
- Possess strong communication and coordination skills, able to communicate and collaborate effectively with internal departments.
- Must be fluent in English listening, speaking, reading, and writing
- Highly responsible and strong execution, serious and responsible towards work, able to complete tasks on time and accountable for results.
- Good team spirit, able to integrate into the team actively, work together with team members to achieve team goals.
- Possess strong resilience, able to maintain a positive work attitude in a high-intensity work environment, coping with various challenges and difficulties.
- 大专及以上学历，电子商务、市场营销、国际贸易等相关专业优先；
- 具备1-3年跨境电商平台运营经验，有Temu、Shine、Amazon、AliExpress等平台实操经验者优先考
- 熟悉电商平台运营模式，对跨境电商有深入了解，掌握平台规则和政策，能快速适应平台的变化和调整
- 具备数据分析能力，熟练使用数据分析工具，能够从海量数据中提取关键信息，制定有效的运营策略
- 具备较强的英文听说读写能力
- 拥有良好的营销策划能力，能够制定并执行各种促销活动，提高产品的曝光度和销量。
- 熟练掌握店铺装修和 listing 优化技巧，提升店铺的视觉效果和用户体验
- 具备较强的沟通协调能力，能够与内部各部门进行有效的沟通和协作
- 需要具备流利英语听说读写能力
- 有高度的责任心和执行力，对工作认真负责，能够按时完成各项任务，并对结果负责。
- 具备良好的团队合作精神，能够积极融入团队，与团队成员共同努力，实现团队目标。
- 拥有较强的抗压能力，能够在高强度的工作环境下保持积极的工作态度，应对各种挑战和困难。