岗位职责:

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。

Registers and rooms all arrivals according to established procedures

按照既定工作程序为所有来客登记并安排房间。

Maintains intimate knowledge of departmental standards and procedures

熟知部门标准工作程序。

Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。

Maintains cashier float and ensures accurate daily report of all money received

保持库存现金限额并保证每日对所收现金进行准确报告。

Cashes hotel guest’s personal and travelers checks and assists with currency exchange

为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。

任职要求:

Required Skills –技能要求

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

Able to read and write English

能够读写英语

Proficient in the use of Microsoft Office and Front Office System

熟练使用微软办公软件和前台系统

Qualifications -学历

High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

具有高中学历或酒店行政管理，酒店管理或相关的职业证书。

Experience –经验

1 year experience in guest / customer service, or an equivalent combination of education and experience.

拥有1年宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。