General Responsibilities 主要工作职责
· Be responsible for daily air freight business control 负责日常空运业务操作
Export/出口
· Receive booking & clarify booking with vendor, send local SOP to all new customers for their easy guide 接收订舱并与相关方解释订舱信息，提供空运操作流程给所有新客户作为指导
· Guiding vendors through local procedures (incl. Customs, Stuffing，etc.) 通过地面操作流程指导客户操作（包括报关，填充物等）
· Maintain and update Booking Record sheet for all the coming shipments on daily basis 对于新订舱的货物，每天持续更新订舱记录表
· Politely and proactively update vendor operation process, keep both overseas and vendors informed about any delay or unusual situation occurred for their shipments at the first priority. 针对货物拖班或其他异常状态的发生，友善，积极地与客户更新操作动态，保证海外和客户及时了解货物状态
· Dealing with vendor in polite manner and solve their daily operation problems 利用和善的沟通方式与客户进行协商以便解决日常操作中出现的问题
· Responsible to check and create shipper & consignee account number for every shipment within 2 days upon receiving the Booking Order 在每票货物收到订舱的2天内，负责检查并新建发货人和收货人的账号
· Organize shipment operations: Book and confirm space with 管理货物操作：与承运人安排订舱并确认舱位
· Trucking arrangement; Warehouse stuffing arrangement; Customs clearance monitoring; Proactively solving any problems during operation process 运输协议，仓储协议，报关监管 ，积极的解决操作中发生的任何问题。
· Pre-alert to related party strictly according to the SOP 按照操作流程，发送预报至相关方。
· Tracing shipment till ATA. 跟踪货物直至到港
General 综合要求
· Keep supervisor informed on any unusual situation and trouble case occurred for daily operation 一旦日常操作中出现异常状态情况或者发生有问题货物，应及时向主管汇报。
· Back up for other team members their absence and annual leave 在组内其他成员不再或请假时期，提供业务支持 · Other task assigned by the supervisor & manager 由经理和主管安排的其他工作
· Finish whole operation procedure, include freight settlement with client. 完成全部出口操作，包括送货和与客户进行运费结算
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