SENIOR EXECUTIVE, AIR FREIGHT

Job Description

- Ensure smooth performance daily processing of import, export and billing transcations.

- Manage customers’ queries. Ensure customers’ bookings, queries, complaints are addressed in a timely manner with appropriate solutions.

- Build and maintain relationships with customers to fulfil requirements and upkeep customers KPIs.

- Escalate unresolved issues that require managerial attention.

- Coordinate with agents, carriers, vendors, overseas offices, COE and customers to ensure smooth transactions.

- Execute AWBs, weight amendments, close daily Console and ensure on time cargo uplift.

- Responsible for day-to-day processing such as permit declaration, checking and labelling of cargo, arranging for collection, survey and delivery based on customers request.

- Support productivity enhancements for Airfreight Operations.

- Actively engages in freight system digitalization initiatives throughout the network.

- Ensure all shipping processes have timely closure i.e. from receiving request, invoicing, etc.

- Ensure all freight costs, details and processes are kept up to date in Cargowise.

- Ensure all freight documents, including billing invoice and pre-alert, reach the customer in a timely manner.

- Ensure monthly performance reports such as transit time, urgent shipment and damage report are generated.

- Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are clearly communicated and adhered to.

- Coach and guide junior team members to ensure alignment and development.

- Observe and abide by the TVS-QIMM-01.6 Roles, Responsibilities and Authorities outline in the QEHS Manual.

Job Requirements

- Bachelor or above majored in Logistics, Supply Chain Management or equivalent.

- 5-8 years’ experience in International Freight Forwarding companies.

- Good knowledge of Import & Export Document Administration.

- Working knowledge of International Trade Legislation Compliance.

- Good Customer Management.

- Strong knowledge of Freight Management Systems including Cargowiseone, local customs & trade portals.

- Strong Service Orientation, Good Change Management, Good Digital Literacy and Analytical Skills.

- Good Attitude & Initiative, Strong Problem Solving, Good Communication

Required abilities.

- Good working relationships with customers, airlines & agents.