Designation: MANAGER, OCEAN FREIGHT

Position description:

Manage Ocean Freight Operations. Responsible for assigned Ocean Freight Profit and Loss.

Responsibilities:

- Manage import, export, billing and customs processes and procedures of the Ocean freight business.

- Responsible for day to day decision making and handling of escalations.

- Coordinate with agents, carriers, vendors, overseas offices, COE and customers to ensure smooth transactions.

- Ensure customer satisfaction is maintained at all level of operations.

- Manage capacity and procurement strategy and execution in alignment with GFS strategy.

- Ensure that financial management, billing, and invoicing are carried out in a timely manner.

- Develop and implement productivity enhancements for Ocean Freight Operations.

- Actively engages in freight system digitalization initiatives throughout the network.

- Support corporate initiative for the Ocean Solution.

- Selection of Carriers / Agents and negotiate rates & pricing.

- Promote / sell the Ocean Solution against a target customer list and assist local sales effort through joint customers calls, bids and proposal preparation.

- Participate and take lead in project bids and execution.

- Monitor KPIs and provide feedback to Management on product status and needs.

- Contribute to the identification of specific business opportunities and participate in development of new modified service offering.

- Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are clearly communicated and adhered to.

- Coach and guide junior team members to ensure development and succession planning.

- Observe and abide by the TVS-QIMM-01.6 Roles, Responsibilities and Authorities outline in the QEHS Manual.

Educational qualifications preferred

- Category: Degree

- Field specialization: Logistics, Supply Chain Management or equivalent

Required work experience

- Industry: Logistics, Supply Chain Management or equivalent.

- Years of experience: 10 to 12

Required Competencies:

- Strong knowledge of Pricing for Ocean Cargo Service & Operations. Good knowledge of International Trade Legislation Compliance.

- Working knowledge of Financial Reporting. Strong Customer Management. Good knowledge of Freight Management Systems including Cargowise, local customs & trade portals.

Required Knowledge:

- Strong People Management & Development, Strong Change Management, Strong Strategic Planning & Execution.

Required Skills:

- Strong Teamwork, Strong Communication, Strong Decision Making.

Required abilities

- Other: Good working relationships with customers, shipping lines & agents.