职位概述：
客户技术支持经理将加入功能性油脂业务团队。该职位的核心职责是提供产品建议与解决方案，推动改进与产品开发，从而提升盈利能力和回报率。该职位将协同商业团队推进客户项目，通过为客户提供技术服务与咨询（包括产品提案、在糖果、烘焙或烹饪领域的应用开发），支持业务持续增长。

主要职责：
1. 与商业团队紧密协作，向客户提供产品推介与建议，通过提供技术解决方案和专业指导开拓新客户并维护现有客户关系，推动功能性脂肪业务增长。
2. 评估并理解客户需求，为客户提供适宜的产品推荐与技术服务解决方案，建立良好的客户关系。
3. 根据需要与内部相关方（商务、研发、质保/质控、工厂运营）紧密协作，推动客户项目、产品开发及应用开发。
4. 在客户现场开展产品测试/试用，按需为内部及/或外部客户举办研讨会。协同销售与研发部门规划、支持并推进客户创新项目。
5. 开发销售工具，如现有及新产品的演示文稿、宣传册、产品应用资料
6. 参与相关行业展会、会议及研讨会，协助开发销售线索，交流提升技术知识，推广公司产品及品牌形象
7. 深入掌握市场动态与产品竞争格局，制定针对性技术解决方案。分析当前市场环境，反馈重要市场及竞争情报
8. 发掘市场中业务创新与新产品应用的新机遇，向公司管理层提供市场趋势、需求及竞争对手动态的反馈与信息
9. 与商业团队共同频繁拜访客户并定期跟进。预计需承担至少30-50%的差旅工作量。

教育背景/经验
• 食品科学技术专业学位
• 至少5年食品应用/食品配料行业经验，尤其在油脂、糖果或烘焙领域
• 精通油脂、糖果、烘焙或烹饪生产技术，熟悉油脂产品行业动态
• 具备卓越沟通能力，能向内外部各方进行专业演示
• 具备强分析能力、批判性思维及问题解决能力；能影响并融入跨职能团队——团队合作者。
• 精通MS Office套件应用（Excel、Word、PowerPoint及Outlook）。

Job Title: Customer Technical Support Manager (CTS)

Position Type: Full Time – Permanent
Reporting to: Head of Customer Technical Support
Location: Shang Hai

Position Summary:
The Customer Technical Support (CTS) Manager will be part of the team of Functional Fats business. The key focus of the role is to provide product recommendations and solutions to initiate improvement, product development which lead to enhancement of profitability and returns. He/She will drive the customer projects together with commercial team by providing technical service and consultation to customers, involving product proposal, application development in the confectionery, bakery or culinary category to support the continued growth of the business.

Essential Duties and Responsibilities:
1.Work closely with commercial team together by providing product introduction and recommendation to customers, develop new customers and maintain existing customer’s relationships by offering technical solutions and advice to grow Functional Fats business.
2.Evaluate and understand on customer needs, provide suitable product recommendation and technical service solutions to customers and foster good customer relationships.
3.Work closely with internal stakeholders (commercial, R&D, QA/QC, plant operation) as needed in driving customer projects, product development and application development.
4.Conduct product testing/trials at customers’ sites, conduct workshops for internal and/or external customers as required. Plan, support and drive customer innovation program together with sales and R&D.
5.Develop sales tools, e.g. presentations, brochures, product application information for existing and new products
6.Participate in related industry exhibitions, conferences and seminars to support in sales leads generation, exchange and improve technical knowledge and promote the company's products and branding.
7.Ensure good understanding of market situation and competitive landscape of products to derive product-specific technical solutions. Analyse current marketplace and provide feedback on any important market and competitive information.
8.Identify new opportunities for business innovations and new products applications in the market, provide feedback and information to company management on market trends, needs and competitors activities
9.Frequent customer visits together with commercial team and regular follow up. Extensive travel of at least 30-50% is expected.

Education/Experience
• Degree in Food Science Technology
• Minimum 5 years of work experience in the food application/food ingredient industry specifically in the oils & fats, confectionery or bakery.
• Strong knowledge in oils & fats, confectionary, bakery or culinary production, technology and industry of Oils and Fats products.
• Possess excellent communication skills and able to present to internal and external parties.
• Strong analytical skills, critical thinking and problem-solving skills; ability to influence and work in cross functional teams – a team player.
• Proficient in MS Office Suite applications (Excel, Word, PowerPoint and Outlook).