Principal responsibilities
Primary Responsibility is to support all WIFI severity incidents globally and provide expertise in resolution.
Have Strong working knowledge of Wi-Fi infrastructure – Juniper/MIST would be preferred.
Working with other IT teams including Incident Management during crisis and represent Connectivity.
Working as part of a global NOC Team.
Work with Incident Management and other support engineers to provide required inputs regarding Wi-Fi Incidents.
Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis.
Drive down infrastructure service outages and repeat failures.
Support Incident Management during Post Incident Reviews.
Ensure global standards are set and adhered to.
Work with Service Providers, ensuring contractual service is delivered and work with them on Continuous Improvement.
Be willing to provide on-call support on a rotational basis – which is financially rewarded.
Qualifications
Strong technical skills for handling Wi-Fi Incidents.
5+ years’ experience at Network production support or operations, ability to learn and support various telecoms areas like contact Centre monitoring and support, Data Network Monitoring and support and associated technologies.
Strong understanding of Data Networks Topologies and protocols.
Drive to improve the services we provide to our business.
Provide valuable inputs in process improvement.
Need to be a good team player and able to collaborate at all levels.
Experience of Working to ITIL/Agile Standards/Framework.
Willingness and ability to learn new telecoms technologies and supporting tools.
Good English communication skills and be able to communicate at all levels within the business, and good writing skills.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

主要职责
主要职责是支持全球所有WIFI严重事件，并提供解决方案的专业知识。
对Wi-Fi基础设施有很强的工作知识——Juniper/MIST是首选。
在危机期间与包括事件管理在内的其他IT团队合作，并代表连接性。
作为全球国家奥委会团队的一员工作。
与事件管理和其他支持工程师合作，提供有关Wi-Fi事件的所需输入。
在全球多元化的工程师和供应商团队中工作，在“追随太阳”的基础上提供支持。
减少基础设施服务中断和重复故障。
在事故后审查期间支持事故管理。
确保制定并遵守全球标准。
与服务提供商合作，确保提供合同服务，并与他们合作进行持续改进。
愿意轮流提供随叫随到的支持，这会带来经济回报。
资格
处理Wi-Fi事件的强大技术技能。
5年以上网络生产支持或运营经验，能够学习和支持各种电信领域，如联络中心监控和支持、数据网络监控和支持以及相关技术。
对数据网络拓扑和协议有很强的理解。
努力改善我们为企业提供的服务。
为流程改进提供有价值的投入。
需要具备良好的团队合作精神，能够在各个层面进行协作。
有ITIL/敏捷标准/框架工作经验。
学习新电信技术和支持工具的意愿和能力。
良好的英语沟通能力，能够在业务范围内进行各级沟通，并具有良好的写作技巧。
相关经验或技能较低的候选人可能会获得比上述更低的全球职业等级。