KEY TASKS & RESPONSIBILITIES:

工作职责:

• Develop Strategic Customer Service Support Solutions to achieve customer loyalty and growth in revenue from existing customer base.
• Manages alignment of customer and factory expectations to achieve best customer satisfaction indices with optimum factory support.
• Provide Sales support to ensure customers' hot button issues at the factory are communicated clearly and timely to customers
• Follow-up on customers/factory open actions items to closure
• Timely updates to customer on production and potential shipment misses logistics, information system, billing issues etc and other tactical, non-technical business issues.
• Organize and co-ordinate logistics for customer visits, customer queries
• Handle customer queries and meetings
• Follow up on dice support with Customers/Sales to ensure the committed revenue for the factory can be achieved
• Organize and manage team

JOB REQUIREMENTS:

任职资格:

• Degree in Business Administration, Engineering (Electronics or Mechanical).
• Must be able to speak and write well in English.
• Minimum of 5 years working experience in semi-conductor industry and/or OSAT space will be advantage.
• Excellent communication skills.
• Strong analytical skills.
• Adopt and adapt ability.
• Ability to work under pressure.
• Management skills.