Purpose of Job:

-The job holder will be responsible for handling a wide range of tasks to ensure efficient and effective operations.

-Work with the Early Years Phase Lead and Chinese Principal on aspects of administrative and operational management.

-To act as the first point of contact for visitors and callers and liaise with external and internal contacts such as suppliers, parents, other departments etc.

-Maintain a high level of integrity and where appropriate, confidentiality.

-To undertake a range of other administrative tasks as identified by the Early Years Phase Lead and Chinese Principal.

Duties and Responsibilities:

Key Areas of Accountability

Reception

-Act as the initial point of contact, provide general support, answer and deal with all inquiries; liaising or directing to appropriate person/department when needed.

-Employ a personable and professional manner in all dealings with staff, students,visitors, and external contacts whether in person, by phone or email etc.

-Ensure appropriate use of tact, discretion, and confidentiality as and when required.

Secretarial

-Organize and schedule appointments.

-Compile meeting agendas, take detailed minutes, translate documents, etc.

-Carry out administrative duties such as filing, typing, copying, binding,scanning etc.

-Provide coordination for external agencies and liaise between departments/clients as required.

-Update and maintain office policies and procedures

-Represent the Harrow brand in all dealings and communicate with external partners including but not limited to parents, suppliers, and business partners etc.

-Ensure operation of equipment by completing or arranging for routine preventive maintenance, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques.

-Maintain supply inventory by checking stock to determine inventory level anticipating needed supplies, placing, and expediting orders for supplies.

-Provide support during admission and marketing events etc.

-Make travel and event arrangements and required.

Key performance indicators for this position
(KPIs):

-Efficiency

-Effectiveness

-Communication

-Interpersonal skills

-Problem solving

-Punctuality

-Teamwork and collaboration

-Adaptability

-Work ethic

-Project management

-Feedback from all stakeholders

-Evaluation of Chinese Principal and Early Years Phase Lead.

Requirements:

Education, training, and qualifications

-Bachelor’s degree or above.

-English,secretarial, management and other related majors.

-Excellent English listening, speaking, reading, and writing skills.

Knowledge and experience-Proven experience in a similar administrative capacity (at least 3 years successful experience in a comparable role).

-Experience of managing and maintaining accurate records and filing systems.

-Experience of working in a school environment.

-Excellent communication capability, strong sense of responsibility.

-Excellent professionalism and ability to deal with all stakeholders.

-Knowledge of office management systems and procedures.

-Working knowledge of office equipment such as printers and computers etc.

-Proficiency in MS Office, MS Excel, and MS PowerPoint.

-Attention to detail, adaptability, and problem-solving skills.

-Strong organisational and time management skills.