4000-8000元
深圳前海宝创宝马4S店
1、Plan and develop annual budget and operation targets in agreement with the management;
2、Accomplish operational targets of service turnover and profitability, workshop efficiency and productivity and customer satisfaction level;
3、Monitor daily throughput so as to meet workshop capacity and achieve the monthly target of service turnover;
4、Prepare and analyze workshop performance reports, so as to formulate necessary action plans for continuous improvement;
5、Review and analyze the service market potential and allocate the necessary resources for it;
6、Handle customer complaint and feedback with appropriate solution and follow up in a timely manner;
7、Review and analyze the parts supply performance to maintain sufficient parts availability;
8、Report technical issues to the Principal’s regional office and communicate with the Principal regarding to resolution of outstanding technical cases;
9、 Provide technical and non-technical training to relevant staff, so that service quality can be adapted to changes in the business directions;
10、Conduct regular meeting and annual staff appraisal for service staff to review overall performance and identify training needs and staff development plan;
11、Participate in the in-house quality and safety committee meetings to evaluate the performance in corresponding areas so as to formulate action plans for necessary improvement;
12、Ensure Group Policy and operating guidelines are followed within the service operation.
【Job Requirements】
1、Minimum 8 years’ relevant work experience in automotive industry, in which 4 years in managerial role;
2、Experience in aftersales management;
3、Technical knowledge in motor vehicle and familiar with relevant local compliance & regulations;
4、l Knowledgeable about the motor industry of HK;
5、Experience in aftersales management;
6、工作地点在香港,要求会流利的粤语,以及基本专业的英语口语和书面语。
【Work Location】Shatin / Chai Wan,Hong Kong
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