职位： It 技术支持， 技术支持二级，
Job description:
End-User Support & Troubleshooting
- Provide advanced Office 365 trouble shooting Level 2 support for Windows, macOS, and mobile devices.
- Manage and resolve issues related to Teams Voice, Surface Hub 3, AV & VC solutions, and follow-me printing technologies.
- 提供针对 Windows、macOS 和移动设备的高级 Office 365 故障排除二级支持服务。
- 管理并解决与 Teams 语音、Surface Hub 3、音频与视频解决方案以及跟随式打印技术相关的问题。
• Modern Workplace & GenAI Enablement
- Support and promote Generative AI tools and automation solutions to enhance productivity.
- Act as a technology evangelist, identifying opportunities to improve user experience through AI and modern EUC solutions. (Such as: PowerApp,Power BI,CoPilot AI)
- 支持并推广生成式人工智能工具及自动化解决方案，以提高工作效率。
- 作为技术推广者，寻找通过人工智能和现代化的企业用户界面解决方案（例如：PowerApp、Power BI、CoPilot AI）来改善用户体验的机会。
• Infrastructure & Networking
- Assist with network connectivity, Wi-Fi troubleshooting, and basic infrastructure support.
- Collaborate with infrastructure teams for office fit-outs, relocations, and manufacturing plant IT setups.
- 协助解决网络连接问题、Wi-Fi 故障排查以及基础设施支持工作。
- 与基础设施团队合作，参与办公室装修、搬迁以及制造工厂的 IT 设备安装等工作。
• Project Support
- Participate in tech refresh projects, new office setups, and IT infrastructure deployments.
- Work closely with vendors and internal teams to ensure timely and quality delivery of IT projects.
- 参与技术更新项目、新办公室布置以及 IT 基础设施部署工作。
• Training & Continuous Improvement
- Deliver user training sessions on new technologies and best practices.
- Identify and implement process improvements to enhance IT service delivery and user satisfaction.
- 开展关于新技术和最佳实践的用户培训课程。
- 识别并实施流程改进措施，以提升 IT 服务交付质量和用户满意度。
• Vendor & Stakeholder Management
- Work effectively in a matrix MNC environment, coordinating with outsourced vendors and internal stakeholders.
福利待遇：
五险一金， 婚假， 产假， 丧假，年假，生日礼金， 国家法定节假日。