岗位职责:
1.Overall responsibilities to define, implement & manage all necessary interfaces & actions between BMW, GWM and SAL in regards of aftersales related topics and tasks. Maininterface within SAL to evaluate, implement and manage all aftersales related OEM obligations.
全面负责定义、实施及管理宝马、长城汽车与SAL之间所有必要的接口与行动，涉及售后相关主题及任务。作为SAL内部主要对接窗口，评估、实施并管理所有售后相关的整车制造商义务。
2.Lead Aftersales team and orchestration of aftersales workstreams following valid contracts/RASIC(including but not limited to warranty, owner manual, spare parts, recycling, 3R, tehnical support, serviceability, etc)
领导售后团队，根据有效合同/RASIC（包括但不限于保修、用户手册、备件、回收、3R原则、技术支持、可维修性等）统筹协调售后工作流程。
3.Setup and steering end-to-end spare parts business process and operations(including inhouse parts and bought-in parts), from release, technical change, industrilisation, sourcing, sales, logistic,finance.
建立并管理端到端的备件业务流程与运营（涵盖自产备件与采购备件），涵盖发布、技术变更、工业化、采购、销售、物流及财务等环节。建立并管理端到端备件业务流程与运营体系（涵盖自产备件与外购备件），涵盖发布、技术变更、工业化、采购、销售、物流及财务等环节。
4.Overall responsibilities for customer, end customer and authorities for aftersales related topics, such as inqueries, act as CoC for aftersales related regulation monitoring and industry knowledge.
全面负责客户、终端用户及监管机构在售后相关事务中的对接工作，包括处理咨询事宜，并作为合规官负责监控售后相关法规及行业知识。
5.Overall responsibilities to manage service provider to provide quality aftersales service for end customer in China market, including requirement and KPI setting to performance monitoring, including but not limited to dealer network standard, warranty, 3R, emergency rescue, accidient and roadside assistance, technical service, customer complaint mgmt etc.
全面负责管理服务供应商，为中国市场的终端客户提供优质售后服务，包括制定要求与关键绩效指标（KPI）并实施绩效监控，涵盖但不限于：经销商网络标准、保修服务、3R（回收、再制造、再利用）体系、紧急救援、事故及道路救援、技术支持、客户投诉管理等。
任职要求:
1.Indept knowledgeable of key Customer (BMW) Aftersales Processes and Requirements
深度且全面熟知股东客户(BMW)售后业务工作流程与要求
2.End-to-end process and technological knowledge on spare parts business from R&D, Sourcing, Industrialization, Supply Chain, International Trade and Regulations, Customer Service and Sales, Warranty.
端到端售后备件行业知识与工作经验，从备件研发，采购定点，工业化，供应链，国际贸易，行业法规，客户服务，销售，保修等
3.Education：Bachelor
学历：本科