岗位职责
1.客户关系管理
. 负责维护和拓展海外客户关系，确保客户满意度。
. 定期与客户沟通，了解需求并提供解决方案。
. 客户来访的商务接待。
2.售前服务及销售目标达成
. 及时为海外客户的询盘制定技术方案及报价单。
. 及时为海外客户解答，解决各种售前技术问题。
. 执行销售计划，完成公司分配的销售目标。
3. 合同与订单管理
. 负责客户合同的签订，并在CRM系统中转换成内部SO并下达给公司内部团队。
. 对订单进行全方位的跟进，包含技术，生产，付款，订舱及出货的进度关注及跟进。确保订单的及时交付。
4. 售后服务支持。
. 处理客户投诉，跟内部售后服务部门一起解决售后问题。
. 协调内部资源提供技术支持和培训，提升客户使用体验。
5. 市场调研与分析
. 收集和分析海外市场信息，了解行业动态和竞争对手情况。
. 根据市场反馈，提出产品改进或市场策略建议。
6. 团队协作
. 与驻海外销售、市场、订单、产品和技术团队紧密合作，确保客户需求得到满足。
Job Responsibilities:1. Customer Relationship Management
.Expanding overseas markets and developing international clients.
. Mantain and expand relationships with overseas clients to ensure customer satisfaction.
. Commuicate regularly with clients to understand their needs and provide solutions.
. Handle business reception for client visits.
2. Pre-Sales Support and Sales Target Achievement
. Prepare technical proposals and quotations promptly in response to overseas client inquiries.
. Adderess and resolver various pre-sales technical issues for overseas clients in a timely manner.
. Execute sales plans and achieve company-assigned sales targets.
3. Contract and Order Management
. Manage client contract signing and convert them into internal Sales Orders(SO) in the CRM system, then distrbute them to internal teams.
. Oversee the entire order process, including technical, production, payment, booking, and shippping progress, ensuring timely delivery.
4. After-Sales Support
. Handle customer complaints and collaborate with the internal after-sales service team to resolve issues.
. Coordinate internal resources to provide technical support and training, enhancing the customer experience.
5. Market Research and Analysis
. Collectand analyze overseas market inforamtion to understand industry trends and competitor activities.
. Provide suggestions for product improvements or market strategies based on market feedback.
6. Team Collaboration
. Work closely with overseas sales, marketing, order management, product, and technical teams to ensure client needs are met.
任职要求
1.学历要求
. 本科及以上学历，市场营销、国际贸易、商务英语、制冷、电气或相关专业优先。
2. 工作经验
. 2-3年电气工程师、制冷工程师、海外销售助理、海外营销、海外客户管理或国际贸易相关工作经验，有行业背景者优先。
3. 语言能力
. 优秀的英语听说读写能力，能够与海外客户流畅沟通。
4. 跨文化沟通能力
. 具备较强的跨文化沟通能力，能够适应不同国家和地区的文化差异。
5. 客户沟通和维护能力。
. 具备出色的客户沟通和维护能力，具备利他精神，能实时站在客户的立场沟通和处理问题。
6. 技术支持能力。
. 通过对公司产品的学习对数据中心及精密空调类的产品技术有一定的了解，能够解答客户的技术问题，并提供解决方案。
7. 团队协作能力
. 具备良好的团队协作精神，能够与内部销售、市场、订单管理、生产、技术等部门高效合作。
8. 抗压能力
. 能够在较高强度工作环境下保持高效，具备较强的抗压能力和问题解决能力。
9. 其他技能
. 熟练使用办公软件（如Word、Excel、PPT）及CRM系统。
Job Qualifications
1. Education Requirements
. Bachelor's degree or above, preferably in Marketing, International Trade, Business English, Refrigeration, Electrical Engineering, or related fields.
2. Work Experience
. 2-3 years of experience as an Electrical Engineer, Refrigeration Engineer, Overseas Sales Assistant, Overseas Marketing Specialist, Overseas Account Manager, or in International Trade. Industry background is a plus.
3. Language Skills
. Excellent English communication skills (written and spoken), with the ability to communicate fluently with overseas clients.
4. Cross-Cultural Communication Skills
. Strong ability to communicate across cultures and adapt to cultural differences in various countries and regions.
5. Customer Cmmunication and Relationship Management
. Exceptional customer communication and relationship management skills, with an altruistic mindset and the ability to address issues from the client's perspective in real time.
6. Technical Support Ability
. Through learning about the company's products, develop a basice understanding of data center and prcision cooling technologies, and be able to address tehnical inquiries and provide solutions.
7. Team Collaboration Skills
. Strong team payer with the ability to collaborate effectively with internal sales, marketing, order management, production, and technical teams.
8. Stress Management
. Ability to work efficiently in a hight-pressure environment, with strong stress management and problem-solving skills.
9. Additional Skills
. Proficient in office software( e.g., Word, Excel, PPT) and CRM systems.