Strategic focus

In line with global CSI(cloud and server infrastructure) team, based on China, to provide 5* 15 support in 2 shifts on:

- Monitoring server and system healthy. Follow up the systerts to close.

- Monitoring server backup processes, follow up failure job and provide necessary restoration support.

- Server services related user requests fulfillment.

- Plan and user interruption to perform server patching follow schedule.

Main responsibilities：

*System monitoring and incident handling

- Follow up cloud and server monitoring to ensure availability, performance and security level.

- End-to-end ticket handling according to the incident management.

- Provide technical trouble shooting and resolutions for monitoring incidents.

- Work closely with user community to resolve service failure and minimize business impact, and suggest/implement improvements to increase resolution implementation efficiency.

- Implement technical changes to avoid and/or resolve incidents following the change management process

*Server backup/restoration

- Monitor backup jobs to ensure backups are completed successful within the defined backup schedule.

- Follow up failed backup jobs, restart these jobs and/or troubleshoot the root cause and implement the fix/resolution.

- Backup integrity verification and restoration test to ensure backup data/system recoverable.

- Execute backup restores per user request.

- Ensure backup KPI’s can be reported for audit and process compliance reasons.

*User requests fulfilment

- Follow ticket handling process to handle user requests on cloud and server administration activities in line with the user requested timelines.

- Register troubleshooting activities and resolution information in the ticket system.

- Align requirements and business reasons with users to fulfil the requests according to expectations.

- Team collaboration to improve customer experience, knowledge base information and internal efficiency.

*System patching

- Communicate patching schedule with system owner in collaboration with the global Cloud and Server Infrastructure team .

- Execute patching in a controlled manner (for example Dev/Test environment before production rollout).

- Check patch status and take corrective actions within the patch maintenance windows

- Align with server owner on patch planning to minimize business impact.

- Follow patch schedule to deploy patches on various system follow agreed plan.

- Monitoring patching status, liaise with technical experts on issue handling, provide technical solution to be implemented within agreed time window.

*Keep expertise level up to date

- Assess and develop domain knowledge in line with IS global roadmap.

- Maintain an awareness of new IT technologies.

Required profile：

Education:

- Bachelor’s in computer science/information systems or equals.

- 6 years of experience in the fields of system administration, virtualization, database management, and system health monitoring.

- MCSE/RHCE/OCA certification are preferred.

Professional skills:

- Good planning and time management skills.

- Good task priority management.

- Good communication skills cross cultures.

Technical skills:

- Hands on experience on OS level administration, such as Windows server and Linux.

- Knowledge of hardware, including UPS, servers (Dell & HPE), and storages.

- Knowledge of virtualization platforms, such as VMware, Hyper-V

- Knowledge of Azure cloud platform, including IaaS (Azure VM & Network) and PaaS (SQL managed Instance)

- Knowledge of system health monitoring tools.

- Knowledge of backup solutions. Veeam is preferred.

- Knowledge of database management, such as SQL server and Oracle.

- Experienced on system patching management, and relevant tooling, like SCCM and vLCM.

- Experience on scripting languages like PowerShell or Bash for automation tasks

- Understanding of Azure DevOps and work experience with deploying infrastructure applications through CI/CD pipeline, Azure CLI, Terraform is preferred.

Language:

- Fluent communicate with all level users in English.

PS:该职位两班制

白班：9：00-17:00；夜班：15:00-23:00（季度轮换）