投递邮箱：Hanjun Lee
Qualification:
•Strong expertise and understanding in Microsoft 365 administration, troubleshooting, and support.
MUST - Active directory or Windows Server (ExchangeOnPrem, GPO), M365 (EX: Exchange Online, Teams, SharePoint, Office App, Azure Active Directory, Yammer(Viva Engage)
Preferred - Troubleshooting Log analysis (Fiddler, Netmon, Procmon, Dump),
Networking working experience
•Microsoft certified – preferred / should get at least one within 6 months
•Customer orientied mind to fulfill customer satisfaction in technical perpective as well as overeall satisfaction
•Ability to prioritize and manage multiple tasks in a fast-paced environment (Especially fast response for communication with MS partners)
Key Responsibilities:
•Excellent maturity and professionalism in communication skills (native Korean) to deal with difficult conversations with customers, CSAMs, Ims, Partners, and Premier SDM in Korea
•Ability to properly understand the root-cause of each cases that handling by teams member, explain it clearly to customers.
•Reliable Leadership to inspire team members to achive goal with organizational satisfaction
•Mindset to accept changes and adapt to new technologies (example - onPremise cases/Copilot cases)
Assignments (R&R):
• Technical support for Business M365 Admin via call or email (TS, Log analysis, Providing Doc related, Test in customer's enviromen)
• Achieving KPI in productiviey & quiality perspective
• Identify the root cause of the case and suggest a solution
• Review the case and provide technical guidance to customer (B2B)
• Conduct case review with collegue to share knowledge experience