职位描述：
1、根据现场的业务量情况，支持跨平台多技能人力的Profile调配，协助处理及报备项目突发问题，例如账号及权限问题管理，确保正常接线及避免合规问题
2、实时监控员工遵守班表的情况，协助小组经理监控员工每天出勤以及遵守班表的情况，协助WFM 经理以及项目经理提高项目的计费使用率。
3、确保及时准确地提供login efficiency 及其他项目指标数据分析和报告

职位要求：
1. 具有较强的excel，PPT，等其他办公软件知识, 尤其是excel公式和数据透视表，以及图表的使用）
2. 能够快速响应，短时间内采取行动并行之有效
3. 清晰的逻辑思维能力，了解客户服务中心关键指标的计算
4. 良好英语口语及书写能力
5. 最好有做过WFM 相关工作经验

行政班时间，偶尔需要8-17点班次

English Version
Site Admin (L10)
R&R
-Support the adjustment of cross-platform multi-skilled manpower profiles according to real time volume of the site
-According to the on-site situation, maintain the CS system, assist in handling and reporting project emergencies
-Account and access management to ensure normal CS business and avoid compliance issues
-Responsible for coordinating the migration, switching and test feedback of various systems in the project
-Responsible for some client required and internal use reports, and monitor the adherence to schedule in real time
-Assist the project manager to reasonably arrange offline activities and the use of non-output status
-Assist the project manager to ensure that the employees’ work online meet requirement
-Assist WFM managers and project managers to increase the billing rate of the project
-Assist the team leaders to monitor the daily attendance of employees and schedule conformance
-Real-time and accurately remind the team leaders of the status of employees who do not comply with the schedule
-Ensure timely and accurate provision of login efficiency and other account key metrics data analysis and reporting
-Be able to complete the work well with little supervision and time constraints
Requirements
-Have strong knowledge of excel, PPT, and other office software, especially excel formulas and pivot tables, as well as the use of charts
-Be able to respond quickly and act in a short period of time
-Clear logic, has a very clear understanding on call center related KPIs
-Good oral & written English
-Can work on shifts, and not fixed weekends mode, China PH may need on duty
-Better to have WFM related work experience