Role Overview

The Digital Workplace Specialist (L3) is responsible for delivering

advanced support and administration for Microsoft 365 services and

ensuring a seamless digital collaboration experience across the

organization. This role also involves managing related digital workplace

tools like Zoom, Proofpoint etc.,

Key Responsibilities

 Advanced Support & Troubleshooting

o Handle escalated incidents and service requests for Microsoft

365 applications (Exchange Online, SharePoint Online, Teams,

OneDrive, etc.).

o Perform root cause analysis and implement permanent fixes

for recurring issues.

 Administration & Configuration

o Manage O365 tenant settings, security policies, and

compliance configurations.

o Configure and maintain Exchange Online mail flow, hybrid

setups, and retention policies.o Administer Teams governance, SharePoint permissions, and

OneDrive storage policies.

 Monitoring & Optimization

o Monitor system health and performance using Microsoft tools

and third-party solutions.

o Optimize licensing usage and recommend cost-saving

measures.

 Security & Compliance

o Ensure compliance with organizational and regulatory

requirements.

 Project & Migration Support

o Assist in O365 migrations, upgrades, and integration

projects.

o Collaborate with cross-functional teams for new deployments

and enhancements.

 Documentation & Knowledge Sharing

o Maintain detailed documentation of configurations, processes,

and troubleshooting steps.

o Provide guidance and training to Level 1 and Level 2 support

teams.

Required Skills & Qualifications

 Technical Expertise:o Strong knowledge of Microsoft 365 services, PowerShell

scripting, and Azure AD.

o Experience with Exchange Online, SharePoint Online, Teams,

and OneDrive administration.

 Certifications:

o Microsoft 365 Certified: Enterprise Administrator Expert

(preferred).

 Experience:

o 5+ years in IT support with at least 2 years in O365

administration at L3 level.

 Soft Skills:

o Strong problem-solving, communication, and documentation

skills.

Additional Skills (preferred)

 Basic experience with Zoom administration (user management,

meeting/webinar settings).

 Knowledge of Intune or other endpoint management tools.

 Knowledge on Proofpoint management.