Deploying and administering End User Service core infrastructure technologies (including end-user laptops/desktops, computing servers, network equipment, voice and video equipment, handheld scanners, printer, booking system, CCTV, Door access, NAS, UPS, voice picking headsets and mobile devices and other IT equipment)
Responding to IS incidents assigned, to perform incident resolution or, when needed, escalation to the appropriate group within SLA
Responding to IS request assigned, to perform request completion or, when needed, escalation to the appropriate group within SLA
Being familiar with network architecture, topological diagram, networking routing flow.
Being familiar with network devices maintenance, such as switch, router, firewall etc.
Executing software installation and deployments to the AEI End User Community
Executing device asset change tasks and reflect such changes in appropriate hardware asset register database
Providing IS assistance and consultation to the end users
Onboarding and Offboarding process
Ensuring security and policy compliance while performing technical tasks
Contributing to technical documentation, knowledge articles, procedures & process definitions
In person support for Shanghai office and remote support to other China offices
Coordinate and escort vendors to support IS in offices
Coordinate all China IS related issue with different IS team in Europe when needed
Carry out agreed operational procedures of a routine nature
Maintain asset register for devices.
Communicate with Fluent Mandarin and Normal English