§ Ensure the delivery of brand promise andprovide exceptional guest service at all times.

确保遵循品牌承诺并始终提供优异的对客服务。

§ Provide excellent service to internalcustomers in other departments as appropriate.

在适当的时候为其他部门的内部客人提供优质服务。

§ Handle all guest and internal customercomplaints and inquiries in a courteous and efficient manner, following throughto make sure problems are resolved satisfactorily.

礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。

§ Maintain positive guest and colleagueinteractions with good working relationships.

与客人和同事保持基于良好工作关系的互动接触。

§ Establish a rapport with guests maintaininggood customer relationships.

与客人建立并保持良好的客户关系。

§ Embrace all the Forbes and WHM standards of Niccolo HotelsGlobal expectations.

遵循所有福布斯标准和九龙仓酒店管理集团对尼依格罗品牌的期待。

§ Work closely with other Outlet Managers in asupportive and flexible manner, focusing on the overall success of the hoteland the satisfaction of hotel guests.

以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。

§ Ensure that RB&Ecolleagues work in a supportive and flexiblemanner with other departments, in a spirit of “We work through Teams”.

以支持和灵活的态度和“团队协作”的精神与其他部门合作。

§ Present menu to guest, answer guest inquiriesand offer food, beverage and service suggestion.

向客人呈送菜单，回答客人问询并为客人提供关于食品、饮料及服务的建议。

§ Make order according to the procedures set andserve guests food and drink.

根据所定的程序接受点菜并为客人服务食品及饮料。

§ Fully conversant with all aspects of theInfrasys System.

完全了解电脑系统的各方面。

§ Ensure all food and beverage items, equipmentand other facilities are maintained according to department operation manual.

根据部门营运指南要求确保部门内所有餐饮物品、设备和其他设施得到妥善保管和维护 。

§ Record the guest order and provide productsand services, without undue delay.

记录客人点菜并及时提供产品和服务，不得无故延误。

§ Familiar with restaurant menu and wine list.

熟悉并对餐厅菜单和酒单有相当的了解。

§ Upsell the drinks to increase revenue.

促销饮品以提高营业收入。

§ Report all difficulties and problems tocaptain, supervisor or assistant manager, having them follow through to makesure problems are resolved satisfactorily.

向餐厅领班、主管/副理报告所有困难及问题，以便解决和跟进。

§ Ensure par stock level of all items and guestsupplies according to hotel requirement.

保持所有酒水和客人供应品的标准库存量。

§ Ensure well prepare before the meal accordingto requirement and operation need.

确保根据要求和运作需要做好餐前准备工作。

§ Ensure that the outlet is kept clean andorganized, both at the front as well as the back of house.

清洁并重新摆设餐台和餐桌。

§ Prepare and serve the cocktail based on therequest.

根据要求准备及服务鸡尾酒。

§ In the special promotion or activity, assistthe setup and decoration at restaurant.

在特别推广或活动期间，根据活动主题协助餐厅的摆台和装饰。

§ Ensure that all drinks are kept in a suitabletemperature.

确保所有饮品在适合温度下的妥善储存。

§ Ensure that all cups are clean and light.

确保所有杯具的光亮、洁净。

§ Assist in the bar and keep accurate inventoryrecords.

协助对酒吧的盘点并保持准确的盘存记录。

§ Replenish beverage for the bar.

提出补充酒吧饮品的申请。

§ Exercise cashier function according torequirement.

按照要求执行收银员职能。

§ Verify cash received ensuring only genuinemoney been collected.

核对收取的现金，确保所收现金都是真钞。

§ Verify all credit cards presented by guest before tovalidity of the card.

核对所有客人呈交信用卡，确保所有信用卡都在有效期内。

§ Strictly adhere to all policies and proceduresissued by the Finance with regard to cashiering and cash handling.

严格遵守财务部发出的关于收银及现金处理的政策和程序。

§ Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics.

支持、证明并加强尼依格罗酒店价值观和文化的特点。

§ Understand and strictly adhere to Rules andRegulations established in the Colleague Handbook and the hotel's policiesconcerning fire, hygiene, health and safety.

理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。

§ Ensure high standards of personal presentationand grooming.

确保高标准的个人形象和仪容仪表。

§ Respond to changes in the Food and Beveragefunction as dictated by the industry, company and hotel.

根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。

§ Exercise responsible behavior at all times andpositively representing the hotel and WHM.

在任何时间表现负责的行为，并以积极的形象代表酒店管理团队和九龙仓酒店管理集团。

§ Attend training sessions and meetings as andwhen required.

需要时参加培训课程和会议。

§ Carry out any other reasonable duties andresponsibilities as assigned.

执行分派的任何合理任务和额外职责。

酒店餐厅包含：
1.宴会和中餐厅
2.西餐厅
3.酒吧
4.悦廊
任职资格：
1.酒店管理相关专业优先
2.坦诚正直并致力持续学习
3.自信和团队精神