职位描述
• Assist to ensure that the RB&E activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
• 协助确保“食品饮料”活动符合各自的“企业战略”,并且酒店行动已在适当情况下实施。
• Conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
定期举行部门通讯会议,确保部门通报和会议有效,并在必要时进行
• Restaurant/Bar Sales & Customer Relationship.
餐厅/酒吧销售和客户关系。
• Solicit new and existing guests in RB&E to meet/exceed revenue goals. This will consist of telephone solicitation, outside sales calls, site inspections, private room and table visits, written communication and file maintenance.
征求新客人和现有客人达到/超过收入目标。这将包括电话征求,外部销售电话,现场检查
私人房间和桌面访问,书面沟通和文件维护
• Permanently extending guest preferences and database.
永久扩展访客偏好和数据库
• Actively offering the hotel RB&E facilities and building/maintaining guest relationship.
积极提供酒店RB&E设施,建立/维护客人关系。
• Actively creating customer loyalty by personal conversations, written correspondence, phone calls.
通过个人对话,书面通信,电话积极创造客户忠诚度
• Prepare annual marketing plan with members of the department, as a base of annual marketing plan of RB&E Dept.
准备与部门成员的年度营销计划,作为RB&E部门年度营销计划的基础
• Evaluate local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.
不断评估当地,国内和国际市场趋势,供应商和其他酒店/餐厅业务,以确保酒店的运营保持竞争力和前沿。
• Continuously seek Marketing and Public Relations opportunities to increase awareness and ultimately business.
不断寻求营销和公共关系的机会,提高意识和最终的业务。
• In charge of all RB&E promotions and marketing programmes; liaise with suppliers, PR.
负责所有餐饮部促销和营销计划;与供应商联络。
• Develop strategies and tactics approved by the EAM of RB&E, to achieve goals and performance standards in RB&E.
制定行政助理经理批准的战略和策略,以实现餐饮及宴会部的目标和绩效标准。
• Coordinate weekly marketing meetings and follow up all activities.
协调每周营销会议并跟进所有活动。
• Create marketing plans to increase revenue and generate business.
制定营销计划来增加收入并产生业务。
• Develop and follow up on action plans related to RB&E activities and Promotions.
制定和跟踪与餐饮部活动和促销相关的行动计划。
• Secure all the necessary materials for promotions.
确保所有必要的材料进行促销。
• To assist marketing department with proofing and checking (for RB&E items including special menus and collaterals) for artwork.
协助营销部门进行打样和检查(包括特殊菜单和附属物)作艺术品。
• Follow up on calendar / matrix schedule.
跟进日历/矩阵表。
• Ensure all the RB&E promotional materials are sent to target customers.
确保将所有餐饮部宣传资料发送给目标客户。
• Work closely with PR on RB&E promotions.
与PR与餐饮部促销活动紧密合作。
• Maintain and expand networks for RB&E PR exercise.
保持和扩大餐饮部PR运动网络。
• Explore opportunities to develop and execute promotions that support RB&E PR exercise.
探索开发和执行支持餐饮部 PR运动的促销活动的机会。
• Attend the various events to build the relationship in the local market.
参加各种活动,在当地市场建立关系。
• Coordinating menus with RB&E, Culinary and Marketing.
与餐饮部,烹饪和营销协调菜单。
• Assisting collateral designs and printing out the required menus.
协助抵押品设计并打印所需的菜单。
• Drive the RB&E promotion within the given time frame of the action plans.
在行动计划的给定时间内推动餐饮部促销活动。
• Analyse the P&L for the promotion.
分析促销的损益表。
• Coordinate food promotions with overseas guest chefs.
与海外客座厨师协调食品促销活动。
• Set up, administer the RB&E voucher process.
设置,管理餐饮部凭证流程。
• Conducting marketing research, competitor analysis and identify the key issues.
进行市场研究,竞争对手分析,确定关键问题。
• Producing the monthly RB&E marketing report.
生成每月餐饮部营销报告。
• Assist EAM with forecasting and budgeting.
协助负责预算和预算。
• Oversee and assist in the recruitment and selection of all restaurant colleagues. Adhere to hotel guidelines when recruiting and use a competency-based approach to selecting colleagues.
监督和协助招聘和选择所有餐厅同事。在招聘和使用基于能力的方法选择同事时,遵守酒店指南。
• Oversee the punctuality and appearance of all Food and Beverage colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
监督所有食品和饮料同事的准时性和外观,确保他们穿着正确的制服,并保持高标准的个人外观和卫生。
• Maximize the effectiveness of colleagues by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
通过适当的培训,指导和/或指导,发挥他们的技能和能力,最大限度地发挥同事的成效。
• Conduct annual Performance Appraisal with colleagues and to support them in their professional development goals.
与同事进行年度绩效评估,并支持他们的专业发展目标。
• Assist in the development of Departmental Trainers through ongoing feedback and monthly meetings.
通过持续反馈和月度会议,协助部门培训师的发展。
• Plan and implement effective training programmes for colleagues in coordination with the Training Manager and Departmental Trainers.
与培训经理和部门培训师协调,为同事制定并实施有效的培训计划。
• Oversee the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.
监督每周工作计划的编制和发布,确保其反映业务需求和其他关键绩效指标。
• Encourage colleagues to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
鼓励同事具有创造性和创新性,挑战并认识到他们对于运营成功的贡献
• Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics.
支持,展示和强化尼依格罗酒店价值观和文化特征。
• Ensure that all colleagues have a complete understanding of and adhere to colleague rules and regulations.
确保所有同事完全了解并遵守同事的规章制度。
• Ensure that colleagues follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
确保同事遵守与火灾和危险安全以及安全相关的所有酒店,公司和地方规则,政策和法规。
• Responsible for implementing the Restaurant Rev Management Program.
负责实施餐厅管理计划。
• To do all analysis.
做所有分析。
• Analyse each promotion Profit and Loss.
分析每个促销损益。
• Prepare monthly reports, that consist of Restaurant Progress Chart, Competitive Analysis, Positioning Statement, Guest Utilization.
准备月度报告,包括餐厅进度表,竞争分析,定位声明,访客利用。
• Exercise responsible management and behaviour at all times and positively representing the hotel management team.
随时负责管理和行为,并积极代表酒店管理团队。
• Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety.
理解并严格遵守《员工手册》中制定的规章制度以及酒店有关消防、卫生、健康和安全的政策
• Ensure high standards of personal presentation and grooming.
确保高标准的个人介绍和仪容仪表。
• Respond to changes in the Food and Beverage function as dictated by the industry, company and hotel.
根据行业、公司和酒店的要求,应对餐饮功能的变化。
• Attend training sessions and meetings as and when required.
必要时参加培训课程和会议。
• Carry out any other reasonable duties and responsibilities as assigned.
执行分配的任何其他合理职责。
以担保或任何理由索取财物,扣押证照,均涉嫌违法,请提高警惕